Aston Inn Gideon Batam

Disgusting and dishonest — do NOT stay here! Unfair charges and filthy rooms. Terrible experience from start to finish. The rooms are dirty and disgusting. When we checked in, the bed sheets already had blood stains. At checkout, the hotel tried to charge me IDR 200,000 for them! When we removed the sheets, we discovered the mattress was filthy and horrifying (see photo). We booked 3 rooms and noticed the stains on the very first day, but didn’t complain because we didn’t want to cause trouble. In the end, the hotel blamed us for not reporting it immediately. Instead of apologizing, they shamelessly argued with us and insisted it was our problem. Even when I asked for ONE extra towel, the staff said the hotel was “fully booked” and couldn’t provide it. A big hotel with no extra towels? Absolutely ridiculous. This hotel only knows how to scam guests with unfair fees, while providing disgusting rooms and terrible service. Worst hotel experience ever — strongly NOT recommended!

Hotel stay was good, booked a Family room. Services were excellent and the location was ideal, all within walking distance. We had a very good sleep. My 2nd time staying here and the breakfast buffet has since improved with a wider spread. Keep up the good work! Worth mentioning is that we requested 3 single beds, although 1st night it was a full house, 2nd day morning they really prepared it for us. But since we slept well, we declined the good offer. Thumbs up!

Hotel location is good with lost of eateries surrounding. Doesn't provide 24hrs room service. No ice cube service after the Bar closed