Windsor Golf Hotel & Country Club

Windsor Golf Hotel & Country Club recensioner

Windsor Golf Hotel & Country Club

Kigwa Lane, Off Kiambu Rd, Nairobi, 00100, KenyaVisa hotellinformation
Windsor Golf Hotel & Country Club
Windsor Golf Hotel & Country ClubWindsor Golf Hotel & Country ClubWindsor Golf Hotel & Country Club
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Gästrecensioner

4/5
Mycket bra
44 recension
Verifierade recensioner
Läge och interiör4.0
Bekvämligheter4.0
Service4.0
Renlighet4.0
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Alla recensioner(44)
Positiva recensioner(23)
Negativa recensioner(7)
Gästanvändare
Bodde på sep. 2024
Affärsresenärer
2.0/5
Publicerades 31 okt. 2024
Very dated rooms. They look like they haven’t been updated in 40 years. No air in the room. Needed a fan to make it habitable. Tv operations are a mess . Food isn’t up to par. Location is quite a distance out of town and away from primary sights and destinations.
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Gästanvändare
Bodde på aug. 2024
Annat
5.0/5
Enastående
Publicerades 26 sep. 2024
I stayed at the Hotel from September 9 to September 19, 2024. It was a fantastic stay to say the least. The quality of food was excellent and so was the service. Room service was a bit slow but that is quite understandable because of the rooms locations which are spread around the Golf Course like a crescent . The reception staff is courtious and I would like to mention one staff receptionist particularly, Ms. Purity who had always been helpful whenever needed paricularly regarding guests from abroad. I highly recommend everyone to stay at Windsor Golf Hotel & Resort whenever in Nairobi, Kenya. Saleem- Pakistan
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Gästanvändare
Bodde på juni 2024
Annat
5.0/5
Enastående
Publicerades 15 juli 2024
I come here for business, a few days twice a year. This time was no exception - excellent service, very polite staff, very accommodating in terms of any requests made, and above all, FRIENDLY The setting is impressive (and even though I don't play golf I can see the attraction) Really well placed for a visit to Nairobi too
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Gästanvändare
Bodde på maj 2024
Annat
5.0/5
Enastående
Publicerades 16 juni 2024
It is a lovely place with lovely staff.The terrace is very good for breakfast and The place is good for a sundowner.If you have a conference, Windsor is definately the place to be.Golfing enthusiast? Their green is unmatched. Absolute five star standards in every way.
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Gästanvändare
Bodde på maj 2024
Annat
2.0/5
Publicerades 3 juni 2024
Came for breakfast, quality of food and service is to say the least delusional bad quality slow service . Sat for long with out being served had to wave someone down to take my order The food - breakfast took a long time and when it came all mixed up. Positively the waitress was kind and open to feedback
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83Uabii
Bodde på mars 2024
Par
5.0/5
Enastående
Publicerades 22 apr. 2024
Amazing grounds and delicious food. A truly hidden Gem. Very friendly staff Lucy Wangari at reception received us with a smile and nothing was too much for her. Mary at the Luch restaurant was always smiles and helpful. Breakfast was not complete without the warm welcome by Lucy. A definite try again place for me. The Hotel manager was so approachable and friendly!!
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Svar från boendet: Dear 83Uabii, Thank you so much for your delightful feedback! We're thrilled to hear that you had an amazing experience at our establishment. It's wonderful to know that you found our grounds enchanting and our cuisine delicious. We take great pride in providing a memorable stay for our guests. Lucy Wangari and Mary are indeed invaluable members of our team, and I will be sure to pass on your kind words to them. Their warmth and dedication to excellent service truly shine through, and it's fantastic to hear that they made your stay even more enjoyable. We're delighted that you found our hotel manager approachable and friendly. Ensuring that our guests feel welcome and well taken care of is always our top priority. We can't wait to welcome you back for another unforgettable experience.
Suzanne L
Bodde på mars 2024
Familj
5.0/5
Enastående
Publicerades 22 apr. 2024
The hotel and staff were amazing. They exceeded our expectations. The rooms were exceptionally clean, large and outfitted. The grounds were well maintained and staff brilliant. The breakfasts were exceptional, and we could not have found a better place to stay. We will definitely be back!
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Svar från boendet: Dear Y418GAsuzannel, Thank you so much for sharing your wonderful experience! We're thrilled to hear that you found everything at the hotel to be exceptional, from the cleanliness and spaciousness of the rooms to the well-maintained grounds. It's fantastic to know that our staff went above and beyond to exceed your expectations. We're delighted that you enjoyed our exceptional breakfast offerings as well! We can't wait to welcome you back on your next visit. Until then, safe travels!
kevindV8230WW
Bodde på mars 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 17 apr. 2024
I stayed here on a work trip and I must stay the staff here is the hotel's biggest asset. A special thanks to Lucy, Anne, Nancy, David and Rodney for being so friendly, approachable, and just really nice.
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Svar från boendet: Dear KevindV8230WW, Thank you for taking the time to review us and awarding us a five-star rating. It's wonderful to hear that your stay at the hotel was made memorable by the outstanding service provided by our staff! Lucy, Anne, Nancy, David, and Rodney are indeed gems, and they truly embody the spirit of hospitality. We'll be sure to pass along your kind words to them. Thank you for choosing to stay with us during your work trip, and we hope to have the pleasure of welcoming you back in the future!
Ioannis K
Bodde på feb. 2024
Affärsresenärer
4.0/5
Mycket bra
Publicerades 13 mars 2024
The place is out of this world , great experience good place to feel that you ate in africa but full of perks. The place seems magical come for the safari experience leave in love with the place i tecomended for all levels of novice to experienced safari westerner
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Svar från boendet: Dear 975ioannisk, Thank you for taking the time to review us, We're thrilled to hear that you found our place to be out of this world! It's fantastic to know that you had a great experience and felt the essence of Africa with added perks. Your description of the place as magical truly warms our hearts. Thank you for recommending us to fellow safari enthusiasts, from novices to experienced Westerners alike! We look forward to hosting you again in the near future.
Gästanvändare
Bodde på feb. 2024
Annat
5.0/5
Enastående
Publicerades 8 mars 2024
I was the spouse on my husband’s 5 day conference. Have had 4 terrific nights so far. The food is very good-had a wonderful roasted beet mango salad poolside for a light lunch. Excellent breakfast buffet including barista pulled coffee, Indian food and an omelet chef. The staff are gracious and welcoming-we had a violent windstorm that brought down many big trees in the city and on the hotel grounds. The 5 km walking trail had some debris but we managed. Some good birding, too! The only downside is the distance from the center of town-with traffic it can be an hour or more in to town. We were in a studio on top floor.
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Valpuri M
Bodde på feb. 2024
Affärsresenärer
4.0/5
Mycket bra
Publicerades 2 mars 2024
I was attending an event arranged at the hotel and it served that purpose very well. The rooms are somewhat outdated and I was missing for example a reading light and some more electricity outlets but overall the experience was good. The jogging track is a really nice feature, allowing a nice moment in the nature before the day begins!
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Svar från boendet: Dear Valpuri M, Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to learn that our event facilities were able to fulfill your requirements effectively. Your observations regarding the room have been duly acknowledged, and we apologize for any inconvenience caused by the outdated amenities, as well as the insufficient reading lights and additional outlets. Enhancing our guests' experiences is at the forefront of our priorities, and your valuable insights will greatly contribute to our ongoing efforts to elevate our accommodations. We are thrilled that you enjoyed utilizing our jogging track and had the opportunity to immerse yourself in the refreshing natural surroundings before embarking on your day. Your continued patronage means a great deal to us, and we eagerly anticipate the chance to welcome you back in the future.
Gästanvändare
Bodde på feb. 2024
Annat
1.0/5
Publicerades 1 mars 2024
at first glance the property gas character and is charming. Within minutes you realise the service is disastrous and the property is poorly managed. Check in took 45 minutes and no one else was checking in at the same time. Ordered food from the menu and it took 1.15 minutes to arrive, after numerous complaints. Food was cold and disappointing, as well as undercooked fish. Changed room as it was so noisy: staff outside at 6am talking loudly, floors are thin and you hear everything above. Mattress was extremely hard, awful. I left a laptop charger in my room and no-one contacted me or followed up...unacceptable. The staff in this hotel as so poorly trained and disinterested. Especially reception staff.
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Svar från boendet: Dear Andrew, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered, and we appreciate your patience in bringing them to our attention. We are genuinely sorry to hear about your disappointing experience during check-in. A 45-minute wait is unacceptable, and we understand the frustration it must have caused. Rest assured, we will thoroughly investigate the matter and take the necessary steps to ensure such delays do not happen in the future. We are equally disappointed to learn about the challenges you faced with the food service. Your experience does not align with the high standards we aim to provide, and we will be addressing this matter with our kitchen and service teams to prevent a recurrence. Regarding the noise disturbances and the discomfort caused by a hard mattress, we apologize for any inconvenience. We take guest comfort seriously, and we will assess the room conditions to implement improvements where needed. Your comments about the staff's training and demeanor are concerning, and we appreciate your honesty. We will be conducting additional training sessions to address any shortcomings and ensure that our team is better equipped to meet the needs of our guests. Once again, we apologize for falling short of your expectations and appreciate your understanding as we work to address these issues.
Gästanvändare
Bodde på feb. 2024
Res med vänner
5.0/5
Enastående
Publicerades 1 mars 2024
What a beautiful serene place to relax after a long journey. Beautiful people, beautiful service. I would definitely recommend if you are in the area. Great walking path to get out and stretch this legs after so much sitting. Very safe and secure.
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Svar från boendet: Dear Pittbrendat, We're delighted to hear that you found our place to be a beautiful and serene oasis for relaxation after your long journey. Our team takes pride in offering exceptional service and it's heartening to know that you had a positive experience with our staff. Thank you for recommending us to others in the area; your kind words mean a lot to us. We're thrilled that you enjoyed our walking path – it's the perfect way to stretch your legs and take in the surroundings. Safety and security are top priorities for us, so we're pleased to hear that you felt safe during your stay. We look forward to welcoming you back should your travels bring you our way again. Your satisfaction is our ultimate goal, and we're grateful for your support and feedback.
Gästanvändare
Bodde på feb. 2024
Annat
2.0/5
Publicerades 29 feb. 2024
Rooms are very nice and clean. Bed is comfortable and easy to sleep in. Hot water arrives very quickly during the day, but is a bit slow if you are the first one up on your plumbing run in the morning. Internet in the room is completely unreliable. I was there for a conference and could not get some of my work done until I used a colleague's cell phone as a hotspot. No internet also means the phones in the room are not working either since they rely on the same system. Breakfast is included and the buffet is good. Evening buffet ends at 20:00, with only the a la carte menu available after that. One electric outlet in my room needed to be replaced because a plug would not stay in. An extension strip of plugs was so worn it was shorting out. Conference was held in a tent on the other side of the golf course from the main hotel. Conclusion: A nice place to go and get away or attend a day meeting, but for a multi-day meeting there should be better locations.
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Svar från boendet: Dear JohnIK5376DQ, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your kind words regarding the cleanliness of our guest rooms, the comfort of the beds, and the efficiency of hot water during the day. We also value your input on areas where we can improve. We apologize for the inconvenience you experienced with the unreliable internet in your room. We understand the importance of a reliable internet connection, especially for business purposes. We will review and address this issue promptly to ensure a more consistent and reliable internet service for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future to provide a more seamless and enjoyable experience.
Gästanvändare
Bodde på jan. 2024
Annat
3.0/5
Publicerades 10 feb. 2024
For the price, the service and food is sub standard at best. Rooms don’t have mosquito nets so lots of bugs biting all night and interrupting sleep. The staff is scant and therefore slow to respond. The environs are beautiful. I can see how the hotel used to be grand but as with a lot of Kenyan properties the charm has worn off due to change in management and focus on revenue extraction.
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