The King Post

the service was nice and I like the swahili ambience but i lost my beach cloth that was a gift during my stay and no one traced it until now ...you can do butter when it comes to keeping away from guests stuff.Excellent service mostly from the front officer and service team

Run down facilities, the kitchen was disgusting and there was no kettle. Stove failed to work. When we arrived, there were no towels and we were told that the washing machine had broken down and none would be made available. After some pressure, towels were miraculously provided! Would never recommend this hotel to anyone.

Checked in thinking I will have better service than the hotel in which I was, and then I was shocked. They first put me a room that was not the one indicated in my booking. I was promised when I come back from my conference will find my bag transferred in another room. When I came back the lady at the front desk did not know anything about the earlier agreement. I did not even find an adaptor to charge my phone and laptop.

Good, but with hot water it would be a lot better..... Stayed 3 nights and again 1 night a week later. Unfortunately the hotel doesn't seem to be able to get the hot water going duong very cold nights (9°C) in Nairobi. Honestly, that is a major issue and should be able to be fixed easily. But, as my second visit proved, they're not interested in really solving it.

My second stay in this apartment accomodation with a total of 3 weeks. The rooms are tired and in need of reinvestment. If you need an overnight or short stay then they are functional and comfortable enough but the bathrooms are shabby and furnishings wearing out, plus wifi didnt work throughout the apartment as the router was in the neighbouring room. The Chumba bar and food was excellent with great service, a pleasure to visit, but the breakfast/ cafe part struggled with orders and was very slow. Housekeeping did not provide daily drinking water, infact only 2 small bottles for my whole stay. Also when they broke a piece of my expensive electrical equipment noone took responsibility and reception offered no resolution at all. My rooms were noisy on the top floor with constant gurgling/ running water from above and noise from the neighbouring accomodation including dogs.

Situato in una buona posizione, la struttura esterna è molto carina e anche la zona del bar e della piscina. Le camere sono terribili, arredamento vecchio e manutenzione pessima. La pulizia è inesistente. In camera vi era uno scarafaggio morto e svariati vermi nel bagno che non sono mai stati rimossi. Le condizioni igiene del water erano pessime, con tracce di pipì sulla tavoletta. La cucina sporca e non vi era nemmeno il detersivo per lavare i piatti, quindi se usi una tazza il giorno dopo ti viene rimessa a posto senza essere lavata. Le pulizie giornaliere consistono nel rifare il letto e svuotare il cestino, non mi hanno mai dato nemmeno lo shampoo e il bagnoschiuma. Il personale è lento e poco competente. Ho segnalato più volte lentezza estrema del wifi e nonostante le loro rassicurazioni di venire a installarmi un router in camera non si sono fatti mai vedere. Assolutamente da evitare.