För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.4
Service4.3
Renlighet4.4
Filtrera efter:
Sortera efter:
Alla recensioner(49)
Positiva recensioner(27)
Recensioner med foton/video(5)
Utmärkt vistelse!(7)
Utmärkta rum(6)
Vänlig ägare(6)
Negativa recensioner(2)
Anonym användare
Executive-svit
Bodde på sep. 2023
Par
20 recension
4.5/5
Utmärkt
Publicerades 14 okt. 2023
Hotel is new and clean
Room is big and you find everting int he room
Översätt
6/8
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Executive-svit
Bodde på dec. 2023
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 18 feb. 2024
Great hotel, with fantastic service, fabulous location. This hotel had everything one could ask for, and staying here was a pleasure.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
MssyKay
Bodde på aug. 2022
Familj
19 recension
5.0/5
Enastående
Publicerades 19 sep. 2022
This is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby.
The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy.
The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.
Översätt
Svar från boendet: Dear MssyKay,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. The personal details and individual service experiences which you have highlighted that made your stay with us a pleasant one are sincerely appreciated as our staff truly take pride in leaving our guests with warm last impressions. We certainly look forward to welcoming you back in the near future. Kind Regards,Audrey SambuGuest Service Manager
Anonym användare
Executive-svit
Bodde på apr. 2023
Affärsresenärer
81 recension
3.5/5
Publicerades 7 maj 2023
God dame local phone charge!
Översätt
Svar från boendet: Dear Mr. Hsinyi,Thank you for taking the time to give us feedback on your stay. I am very disappointed to read that you did not have a great experience at our property and have taken note of your concerns in regards to the telephone charges. We will look into this and I will get in touch with you after we have addressed the matter. Kind Regards,Audrey SambuGuest Service Manager
Svar från boendet: Dear Niwen, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Executive-svit
Bodde på nov. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 9 jan. 2025
房間很寬敞,可以帶兩個孩子入住一居室。泳池是恆温泳池,孩子很喜歡。
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Bodde på maj 2024
Familj
6 recension
5.0/5
Enastående
Publicerades 6 sep. 2024
酒店位於總統府區,安全,乾淨,還有洗衣機洗衣服。非常好!
Översätt
Svar från boendet: Dear Guest , Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Executive-svit
Bodde på sep. 2024
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 27 nov. 2024
工作人員很熱情,房間超級好,設施齊全
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Svit med två sovrum
Bodde på juli 2024
Familj
5 recension
5.0/5
Enastående
Publicerades 16 nov. 2024
非常棒的酒店,乾淨舒適安全,前台人員禮貌友好
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Gästanvändare
Executive-svit
Bodde på sep. 2023
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 9 nov. 2023
沒有任何問題,治安,周邊環境。房間特別大,應該全都是套房類型,價格合適,來內羅畢絕對推薦。
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Svar från boendet: Dear M6375,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
king
Premier-svit
Bodde på maj 2024
Affärsresenärer
13 recension
0.5/5
Publicerades 26 juni 2024
前台等半小時沒確認 還不讓退
Översätt
Svar från boendet: Dear King, We find your feedback to be of significant value.We have taken note of your concerns on the check-in process which was delayed. The travel agent you booked through had not shared the payment information and we had to request them to provide these details upon your arrival which took some time. In addition since the booking was done through a third party, the payment was not made directly at the Front desk. We have shared this feedback with the travel agent to ensure we receive the booking details in advance for avoid inconveniencing guests on arrival. Kind Regards,Audrey SambuGuest Service Manager
Gästanvändare
Executive-svit
Bodde på jan. 2024
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 17 apr. 2024
很乾凈 服務不錯👍
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
R024
Bodde på okt. 2023
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 24 nov. 2023
房間佈置挺好的,非常乾淨
Översätt
Svar från boendet: Dear R024, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
fred200099
Bodde på nov. 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 7 dec. 2024
Superb hotel experience. Very attentive reception desk staff that recognize and even anticipate their guests’ needs: recommended and booked a last minute request (night before) to visit Nairobi National Park (we even got to see lions and visit the elephant orphanage); would remember and offer to get me a cappuccino, bringing it to me in the meeting room; took care of packaging an oversized souvenir for the airplane checked baggage…. 24 hour restaurant service with very friendly staff that remembered my interest in trying Kenyan food (the Kenyan breakfast included arrowroot, sweet potato, and Wembi porridge) - what a treat! Buffet offerings had a varied mix of Kenyan, Indian, and western food choices - all delicious and constantly replenished. Well maintained gym (treadmills, steppers, weights, sauna) and outdoor pool; I used the treadmill. The guest room was very comfortable, spacious, and modern and included complete kitchenette. High security gated entrance and x-ray security scan for visitor entry. This hotel was modern and met a very high standard of guest care.
Översätt
6/12
Svar från boendet: Dear Fred200099, Thank you so much for your wonderful review and for choosing to stay with us. We are thrilled to hear that you had a superb stay experience and that our team was able to anticipate and meet your needs so effectively. Our staff takes pride in leaving our guests with warm lasting impressions of home away from home therefore we immensely appreciate the in-depth highlights you mentioned that made your stay memorable. We are committed to maintaining the high standards of guest care you experienced, and we look forward to welcoming you back for another exceptional stay in the future. Kind Regards, Audrey S Guest Service Manager