Hannah D
27 september 2024
Spent 2 nights and will never go back. Ordered drinks and had to keep reminding the staff of our order. 1 hour later with still no drinks, we gave up and went to the room. First night the food was awful, was not as described on the menu. I had a roast chicken with potatoes, no Gravy and the chicken was actually cooked in loads of onions. 2nd night I decided to go with charcoal cooked mutton with brown ugali. I specifically asked the waiter if it was definitely charcoal grilled and he confirmed it was. The food came and the meat had been fried in oil, full of onions, extremely salty and very tough! BTW I don't salt my food as I have high blood pressure . The ugali was raw!! I complained but only got an apology and if I wanted to order another meal the I would have to pay! Our drinks kept coming with ice which we specifically asked not to add. They took back the drinks and only removed the ice rather than making fresh ones even though we pointed out we were from UK and can't have ice!. Room was equipped for 1 even though we were paying double rate! All in all terrible service! The
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