Pacific Shores Resort & Spa

It was a nice experience. Amenities are very accessible.

The power went out in the night for 3 to 4 hours and during that time of security, alarm went off so loudly, we could hear it from our room. It beeped every other second and was constant and loud. We couldn’t do anything about it because the front desk was closed at this time. There was no number to call in case of emergency and the phones did not work due to the power outage to even try to call the lobby, even if the lobby had been staffed, we let a staff member know upon our departure, and they were surprised and unsympathetic. We had a great day otherwise it’s just an unfortunate ending to what would’ve been a pleasant day.

Indoor pool and outdoor kids pool and hot tub were lovely. However, they have scheduled swimming lessons on Saturdays st the indoor pool which was a bit problematic for us and the swim instructors were unfortunately less than kind to my 4yo son. He really enjoyed the outdoor pool and hot tub. The door code on it doesn’t work and although we had gotten towels from the front desk (when staff were available there) they did not originally give us the code- but found it with a quick call to them… they then did tell us it is tricky to get it to work. It would be REALLY nice if it operated with the room key as everyone who went into this area seemed to have issues with the code at the door! I guess due to the season the paddle boards and ocean equipment are only available on Saturday and Sundays during high tide (which was 3-8pm) and the only time that would have worked for us was Friday from 3-8pm. So we didn’t get to take advantage of any of the outdoor equipment this trip. They were amazing about allowing us to check in early as we had a super early flight into Nanaimo. I’d called & confirmed a 1pm early check in but no one there at check in - when we did have issues and no one was at the front desk, we did get assistance when calling directly! No breakfast available on site & no coffee cream either. The rooms were fairly clean- drawers beside the bed had garbage, hair and a lot to dust in them, and the grout in the window tile of the shower was moldy. Otherwise clean.