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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.7
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Gästanvändare
Classic City-View Twin Room
Bodde på mars 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 28 apr. 2024
This hotel exceeded our expectations. Especially with Ivan who went above and beyond to make sure we had a wonderful stay. The breakfast was extensive and delicious, the room was very spacious, and beds were extremely comfortable. Only drawback is you need to take a cab to get to places.
Översätt
Svar från boendet: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Adam
Classic City-View Double Bed Room
Bodde på apr. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 5 maj 2024
I recently stayed at here and was thoroughly impressed by the excellent service and hospitality provided. Ivan, in particular, went above and beyond to ensure my comfort and satisfaction throughout my stay. His personalised attention and warm demeanor made me feel truly welcomed. The hotel itself was outstanding, with comfortable accommodations and convenient amenities. Overall, I highly recommend for a fantastic stay experience.
Översätt
Svar från boendet: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Gästanvändare
Superior-svit
Bodde på mars 2024
Ensamresenärer
11 recension
5.0/5
Enastående
Publicerades 5 maj 2024
I had a wonderful stay at this hotel. The staff - especially Andy - was so helpful and made me very comfortable. The room was very large and well kept. The facilities were modern, clean, and the hotel is located in a good location downtown. Also, I left a bracelet there that Andy then shipped to me upon finding it. That's great and caring service.
Översätt
Svar från boendet: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Chao
Classic City-View Double Bed Room
Bodde på feb. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 9 apr. 2024
The hotel is one of the high-end hotels in the city. The cost for one-night stay actually was very reasonable by U.S. standards. It offers shower and jacuzzi in the room and very comfortable bed. The excellent breakfast was also included. The front desk and concierge offered tremendous help with friendliness and sincerity.
Their service afterwards was also impressive. The front desk made an error with my U.S. credit card. Instead of using it as a deposit, he mistakenly placed a charge on it. After I returned to the U.S. I got an urgent message from trip.com to ask me to contact the hotel right away via WeChat. I got the credit back in a week with very timely follow up from the lobby service manager Andy.
I definitely will stay in this hotel next time for my visit of Nanchang.
Översätt
Svar från boendet: Thank you Mr. chao, thank you very much for your affirmation of Andy and recognition of the hotel. We will keep our original intention to provide better service to customers as always, and look forward to your next visit.
Svar från boendet: 尊敬的賓客:非常感謝您選擇我們的酒店,並抽出寶貴的時間為我們留下如此詳盡的評價。得知您對我們的服務和設施都感到滿意,特別是對我們的服務給予了高度評價,我們深感榮幸和欣慰。您的滿意是我們不斷追求和努力的目標,也是我們團隊最大的動力和成就感來源。我們一直致力於為賓客提供優質的服務和舒適的住宿環境,您的認可無疑是對我們工作的最大肯定。同時,我們也注意到您在評分上稍微留有餘地,給出了4.3分。雖然我們非常感激您的正面評價,但我們也十分重視您的每一個反饋,無論大小。我們猜測,或許在某個細節上我們還未達到您的期望,或者有一些方面還有提升的空間。我們真誠地希望您能夠進一步分享您的具體建議或期望,以便我們不斷改進和完善,為未來的賓客提供更加完美的體驗。再次感謝您的寶貴意見和支持,我們期待着您的再次光臨,並承諾會不斷努力,超越您的期待。祝您生活愉快!
Svar från boendet: 尊敬的客人:您好!非常感謝您選擇我們的酒店,並抽出寶貴的時間為我們提供反饋。對於您在住宿期間遇到的不愉快體驗,我們深感抱歉,並對此表示最誠摯的歉意。您所提到的設施老舊、裝修風格老土的問題,我們非常重視。我們明白,隨着時代的變遷,客人的需求和審美也在不斷變化。因此,我們計劃在未來一段時間內對酒店的部分設施進行升級,以更好地滿足客人的期望。關於衞生方面的問題,我們深感自責。您提到的浴缸有污漬和頭髮、浴缸下水口關不緊以及咖啡杯沒有刷乾淨的情況,我們已立即責成相關部門進行徹底檢查,並對相關責任人進行了嚴肅處理。我們將加強對客房清潔工作的監督和管理,確保每一位客人都能享受到乾淨、整潔的住宿環境。對於冰箱內飲品收費高的問題,我們理解您的感受。我們會重新評估飲品的價格,並考慮調整收費策略,以確保價格更加合理。同時,我們也會加強對客房內物品價格的明示,避免給客人帶來不必要的困擾。再次對您的反饋表示衷心的感謝。我們真誠地希望您能給我們一個改正的機會,讓我們有機會為您提供更好的服務。如果您有任何其他問題或建議,請隨時與我們聯繫。我們將竭誠為您服務,期待您的再次光臨。