Hanyuan Hotel

I booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations. We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby. We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed. Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel. This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance. We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again. Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed. When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet. Maybe I should not have come back to this hotel.

酒店的位置很好，離鐘山景區很近，周邊的交通方便，有地鐵站。前台服務很專業，非常温馨和周到。房間面積挺大的，衞生也挺好，值得給個好評👍🏻

國慶出行當天臨時訂的酒店，價格比平時並沒有貴到離譜，酒店門口有兩棵桂花樹，整個停車場和大堂都是香的，門口路兩邊很粗壯的梧桐樹，就是現成的梧桐大道啊，對於一個第一次在秋天魯G來蘇A的人來説，第一印象太棒啦。。房間乾淨整潔，設施環境都非常好，晚上特別安靜，床和枕頭也舒服，去鐘山的幾個景點特別近，打車起步價，附近吃飯的也很多。要非説缺點，可能就是離地鐵站有一點點遠。

酒店位置很好，方便開會使用，酒店乾淨衞生，服務態度好，酒店早餐豐富，午餐就餐環境好味道好，是出差的好選擇。

房間特大，服務很到位，早餐豐富

房間舒適，空間較大，乾淨整潔，視野良好，服務熱情，早餐豐富。