Sheraton Nanjing Kingsley Hotel & Towers

Sheraton Nanjing Kingsley Hotel & Towers recensioner

Sheraton Nanjing Kingsley Hotel & Towers

No. 169 Hanzhong Road, Qinhuai District, Nanjing, Jiangsu, 210029, ChinaVisa hotellinformation
Sheraton Nanjing Kingsley Hotel & Towers
Sheraton Nanjing Kingsley Hotel & TowersSheraton Nanjing Kingsley Hotel & TowersSheraton Nanjing Kingsley Hotel & Towers
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Gästrecensioner

8.6/10
1065 recension
Verifierade recensioner
Läge och interiör8.7
Bekvämligheter8.4
Service8.6
Renlighet8.9
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Alla recensioner(1065)
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Lätt att ta sig runt(58)
Utsökt frukost(42)
Genomsnittlig ljudisolering(39)
Utmärkt för affärsresor(21)
Vänlig personal i receptionen(21)
Fin utsikt(20)
Ligger i centrum(13)
Utmärkt pool(10)
Negativa recensioner(112)
Michael
Superior-rum i queensize
Bodde på mars 2025
Par
6 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Great hotel in a nice location. The service was excellent and the rooms were clean and tidy. Would definitely stay here again!
Översätt
Svar från boendet: Dear Guest, Thank you for choosing Sheraton Nanjing Kingsley Hotel & Towers! We are thrilled to hear that you enjoyed our prime location, exceptional service, and spotlessly maintained rooms. At Sheraton, we ensure every detail exceeds expectations. Your recognition of our team's dedication is the greatest reward, and we would be honored to welcome you back for another seamless stay. Warm regards, Marketing Communications Department
Lam Shing
Superior-rum i queensize
Bodde på feb. 2025
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 20 mars 2025
I love the staff attitude to help introduce sightseeing around Nanjing city, Thank you very much.
Översätt
6/8
Svar från boendet: Dear Guest, Thank you for choosing Sheraton Nanjing and sharing your heartfelt comment! We are thrilled to hear that our team’s personalized sightseeing recommendations enhanced your exploration of Nanjing’s cultural treasures.Your kind words inspire us to keep innovating.Once again, thank you for letting us be part of your Nanjing story. We look forward to welcoming you back to“The World's Gathering Place” , where every stay is a gateway to discovery.Warm regards,Marketing Communications Department
Dragan龙龙
Superior-rum i queensize
Bodde på apr. 2025
Ensamresenärer
3 recension
10.0/10
Enastående
Publicerades 25 maj 2025
A wonderful stay.
Översätt
Svar från boendet: Dear Valued Guest, Thank you so much for choosing Sheraton Nanjing and sharing your wonderful feedback! We're thrilled to see that you enjoyed the panoramic floor-to-ceiling windows in your room. Our design aims to seamlessly blend the vibrant cityscape with your space, allowing you to soak in breathtaking views day and night while experiencing the perfect harmony of comfort and nature.Your nice-looking photos about the stay inspire us to continue perfecting every detail. It would be our pleasure to welcome you back soon for another unforgettable escape.
Kelvin
Rum Business Deluxe(queen size-säng)
Bodde på juli 2024
Par
44 recension
9.0/10
Utmärkt
Publicerades 2 aug. 2024
Excellent location. Upgrade to suite as Marriott bonvoy member. Great location near the middle of city. Elevator is the only gripe as its quite slow and inaccurate. Watched China win table tennis at Olympics and also a medal in swimming from comfort of room. Very enjoyable. Front desk personnel very good. Offered me a free drink as some of the hotel info in compendium was not correct. Always enjoy Marriott hotels!
Översätt
Svar från boendet: Dear guest, thank you for staying at Sheraton Nanjing Kingsley Hotel & Towers and sharing your valuable experience with us. We will continue to optimize and improve our service in the future. Looking forward to seeing you again at Sheraton, the "The World’s Gathering Place."
Gästanvändare
Superior-rum i queensize
Bodde på aug. 2024
Res med vänner
7 recension
10.0/10
Enastående
Publicerades 24 sep. 2024
 Hello, very good
Översätt
Svar från boendet: 尊敬的賓客:大小喜事,喜來登見!感謝您入住南京金絲利喜來登酒店並與我們分享您的入住體驗。與您相遇是我們最好的時光,更是我們的福澤!感謝您對於酒店的信任和認可,在此向您表示由衷的謝意。滿懷欣喜地告訴您,酒店大堂、西餐廳已完成喜來登品牌重裝升級,大堂&More by Sheraton咖啡吧傾情提供早C晚A,清晨是Arabica Coffee的醇香,夜晚提供喜來登特色Espresso Martini;二層Daily Social食光全日制餐廳匯聚南京特色美食及特色主題自助晚餐。酒店客房區域全新升級,其中25-28層喜來登尊貴豪華間,融入典雅的喜來登品牌裝修風格。29-31層為喜來登城景豪華間,房內配備智能科技操控。健身中心進駐意大利進口泰諾健健身器械,更有全日光花園房四季恆温泳池,24小時循環過濾水。閑暇時來到酒店39層喜來登行政俱樂部,遠眺秦淮河絕美的日落時分。從新街口到漢西門,從朝天宮到莫愁湖,腳下是南京深厚的人文底藴,中途是酒店的温馨陪伴,期待與您再度相逢“世界會聚之所”喜來登,共同尋覓江南之美、探索金陵雅趣、貼近歷史名城。願您的生活喜事連連、繁花似錦,總有喜來登!市場傳訊部
Arabin
Superior-rum i queensize
Bodde på nov. 2024
Affärsresenärer
30 recension
10.0/10
Enastående
Publicerades 2 feb. 2025
One of the best hotel in good location
Översätt
Svar från boendet: Dear Guest,Happy Chinese New Year! Thank you for choosing Sheraton Nanjing. Our hotel is located in Xinjiekou, the city center of Nanjing, with convenient transportation. It is close to Shanghai Road and Hanzhongmen stations of Metro Line 2. It takes only 10 minutes to walk to the Xinjiekou business district, where you can experience the bustling scenery of Nanjing. We sincerely look forward to your next stay. Have a good time!Marketing and Communications Department
BCC
Superior-rum i queensize
Bodde på dec. 2023
Familj
15 recension
9.5/10
Otroligt
Publicerades 16 jan. 2024
Very nice stay. The staff are friendly and helpful.
Översätt
Svar från boendet: Dear Guest,Thank you for your appreciation. Welcome back to Sheraton Nanjing. Have a nice trip.Marketing Communications Department
chowhk
Superior-rum i queensize
Bodde på juni 2023
Affärsresenärer
14 recension
10.0/10
Enastående
Publicerades 11 juli 2023
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Nanjing.
Översätt
Svar från boendet: Dear guest, thank you for staying at Sheraton Nanjing and sharing your stay with us. Welcome back to Sheraton 'the world’s gathering place'. Marketing Communications Department
Soegiarto (Wang)
Superior-rum i queensize
Bodde på nov. 2023
Ensamresenärer
38 recension
10.0/10
Enastående
Publicerades 30 dec. 2023
Nice hotel, clean, reasonable price. Good location.
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您入住南京金絲利喜來登酒店並與我們分享您的入住體驗。您的好評令我們備受鼓舞,欣聞您對於酒店服務以及整體體驗的認可,請允許我代表團隊向您表示誠摯的感謝。滿懷欣喜地告訴您,酒店大堂、西餐廳已完成萬豪集團對於喜來登品牌的重裝升級改造,位於酒店大堂的&More by Sheraton咖啡吧白天供應雲南Arabica特色研磨咖啡,夜晚供應各類特色雞尾酒;二樓全新升級的Daily Social食光全日制餐廳匯聚全球特色美食及南京本地特色小吃。酒店於近年來對客房區域進行了全新升級,其中25-28層為喜來登品牌精選豪華間,29-31層為喜來登城景豪華間,期待您的蒞臨打卡體驗。喜來登健身中心寬敞明亮、設施豪華。泳池採用全日光花園房設計,四季恆温,24小時循環過濾水,沉浸體驗海邊度假的氛圍。酒店毗鄰石城門城牆、莫愁湖、朝天宮等著名歷史文化景區。您可以深度體驗酒店周邊金陵獨特的歷史文化魅力。閑暇時間,您可置身酒店39層塔樓酒廊眺望外秦淮河絕美的日出日落。未來,金絲利喜來登酒店期待以全新的面貌,為您提供更好的服務!歡迎您再度下榻“世界會聚之所”喜來登。市場傳訊部
Schwer
Superior-rum i queensize
Bodde på sep. 2023
Ensamresenärer
8 recension
7.0/10
Publicerades 29 okt. 2023
Great location but old hotel, not worth for the price.
Översätt
Svar från boendet: Dear guest: Hello! Thank you for staying at Sheraton Nanjing Kingsley Hotel & Towers and sharing your stay with us. Thank you for your valuable comments to us! In response to your questions, we have joined forces with relevant departments to take targeted improvement measures. Remind you that the hotel lobby and western restaurant have been renovated and upgraded according to Sheraton brand standards. The &More by Sheraton Coffee Bar located in the hotel lobby serves Yunnan Arabica specialty ground coffee during the day and various specialty cocktails at night. The newly upgraded Daily Social Restaurant on the second floor brings together global specialties and Nanjing local snacks. In recent years, the hotel has undergone a new upgrade of the guest room area, among which the 25th to 28th floors are Sheraton Grand Deluxe rooms, and the 29th to 31st floors are Sheraton City View Deluxe rooms. We apologize for the inconvenience caused by these problems! Sheraton Nanjing looks forward to a new-look, to provide you with better service! Marketing Communications Department
Mickelei
Superior-rum i queensize
Bodde på dec. 2022
Res med vänner
1 recension
7.0/10
Publicerades 1 feb. 2023
Not the best experience… the day we were set to leave, there was no hot water available on our floor. We had to call front desk about 6 times before they let us shower in a different room. No apologies we’re given, and staff seemed nonchalant about the inconvenience. I understand that some issues may come up, but it would’ve been nice if some urgency was given toward those who were inconvenienced on the floor (or even a notice to let us know the hot water isn’t working).
Översätt
Svar från boendet: 尊敬的D316892****:您好!非常感謝您入住南京金絲利喜來登酒店並與我們分享您的入住體驗。我們重視每一位賓客的體驗和感受,珍視賓客們的反饋,感謝您向我們提出了您的寶貴意見!非常抱歉我們的設施和服務沒能讓您十分滿意,請允許我代表酒店向您致以真誠的歉意。我們已第一時間將您的訊息分享給酒店前廳部和工程部,同時,希望您能與我們聯繫,給予我們更多相關細節,我們會聯合相關部門展開有針對性的改進措施,努力改善和提高。對因此造成的不便,我們再次表示歉意!金絲利喜來登酒店期待以全新的面貌,為您提供更好的服務!市場傳訊部
Gästanvändare
Superior-rum i queensize
Bodde på apr. 2025
Familj
1 recension
5.0/10
Publicerades 20 maj 2025
房間正中間一個大柱子將房間分成兩部分,最離譜的是房間里居然還有一個和隔壁房間的門,還是有縫隙的普通門,旁邊房間咳嗽一聲都聽的清清楚楚,這還有點私密性嗎。停車場迎賓給的牌子指示到外面停車場停車都是滿的也不管,打電話給前台説停你內部停車場迎賓會過帶過去,結果迎賓還很不耐煩的讓自己過去,地下停車場又小又難找,還沒有人帶領,真是和喜來酒店的定位不匹配,非常的不滿意
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住南京金絲利喜來登酒店。此次入住未能為您提供滿意的入住體驗,我們深表歉意。您提及的房間佈局問題,酒店部分客房因建築結構原因存在相應的佈局設計,未能滿足您的需求。針對房間隔音情況,未來我們將採取有效措施,努力提升隔音效果與客房舒適性。並做好客房預訂時的溝通説明,強化入住的告知流程,房間安排鬚經客人的二次確認。關於停車指引服務情況,我們將加強員工服務意識培訓,確保迎賓服務主動、熱情且高效。同時,優化內部停車場的指引路線和人員引導流程。您的反饋是鞭策我們改進的動力。感謝您的諒解海涵!祝您生活愉快!
Gästanvändare
Superior Room (2 Beds)
Bodde på apr. 2025
Familj
88 recension
9.2/10
Utmärkt
Publicerades 3 maj 2025
酒店有些年頭了,但我就喜歡這種比較有年頭的,太新的有甲醛和很多有害物。地理位置很好,去哪都很方便,步行幾百米就是上海路站,酒店發了兩張地鐵卡,24小時隨便坐。打車出去周圍商場景點也不遠,看自己選擇。早餐一如既往很豐富!電梯比較特別,在門口一個總控,刷卡按樓層,裏面沒有樓層按鈕,有兩個是觀光電梯。總體還不錯。
Översätt
Svar från boendet: 尊敬的賓客:感謝您選擇南京金絲利喜來登酒店並分享如此用心的入住體驗!您的認可是我們持續前行的動力。關於您提到的好評點,我們倍感珍惜:酒店深耕南京多年,但始終以嚴格的環境管理標準保障空氣質量,正如您所言,我們深知健康與舒適是旅途中的第一要義 。酒店地處新街口核心商圈,步行可達上海路、漢中門地鐵站,提供地鐵一日暢遊卡服務正是為了讓您的五一六朝古都的探索更自由、更高效 。全新食光餐廳豐盛的南京本地特色早餐是我們對賓客晨間活力的承諾,期待您再次品鑒 。您觀察到的電梯設計是酒店經典特色之一,為瑞士全進口迅達電梯,運用高效智能分派式系統,其中D、E梯為觀光客梯。這種融合功能性與懷舊感的空間語言,正是我們希望為賓客留下的獨特記憶點 。再次感謝您的真誠分享!期待下次相遇時,能帶您發現更多隱藏的驚喜。願南京金絲利喜來登酒店始終是您金陵之旅的温馨港灣。祝您旅途常伴暖陽,生活自在如風!
Jackiefotojingang
Superior-rum i queensize
Bodde på mars 2025
Affärsresenärer
30 recension
10.0/10
Enastående
Publicerades 29 apr. 2025
這次入住體驗太棒了!一進酒店,大堂的香氛淡雅宜人,工作人員笑容親切,主動幫忙拿行李、辦理入住,效率超高。房間乾淨得一塵不染,床品柔軟舒適,床墊承託力恰到好處,一夜好眠。衞生間乾濕分離,洗漱用品品質在線,連毛巾都蓬鬆柔軟。早餐選擇超豐富,熱菜、烘焙、現煮麪條、鮮榨果汁全都有,味道也很贊!健身房器材齊全,泳池水温適宜。退房時還贈送了小禮品,服務細節滿分,下次還會選這裏!
Översätt
Svar från boendet: 尊敬的賓客:感謝您對南京金絲利喜來登酒店的滿分認可!能為您呈現賓至如歸的入住體驗是我們的榮幸 。看到您細緻描述從大堂香氛到退房禮遇的每一個細節,我們倍感鼓舞。酒店始終秉承"親切熱情"的核心服務價值觀。服務温度:員工的笑容如春風般温暖,行李服務與高效入住流程是我們的日常承諾;品質追求:客房採用優質床墊及棉織品,乾濕分離衞浴設計,衹為打造雲端舒眠體驗 ;活力體驗:全日光四季恆温泳池與進口泰諾健健身器械,配合食光餐廳打造的南京特色美味早餐,讓旅途充滿能量。期待與您在金陵城再次相遇,探索更多驚喜!市場傳訊部
Gästanvändare
Superior-rum i queensize
Bodde på mars 2025
Familj
10 recension
1.2/10
Publicerades 12 apr. 2025
帶小孩一家三口入住訂了大床房,結果晚上熱水器冷水。跟酒店反映,説是半個小時解決。結果酒店給換了標間,沒有其他任何補償措施,大晚上的折騰。換了標間一大一小擠一張小床,簡直了。淋浴間下水道還是堵的。體驗感極差,服務極差,再不會來了。
Översätt
Svar från boendet: 尊敬的客人:您好!感謝您選擇南京金絲利喜來登酒店,並對本次入住體驗的相關不足向您致以最誠摯的歉意 。酒店高度重視,我們已對您反饋的熱水器冷水及下水道排水問題展開全面排查檢修,並優化客房清潔力度及流程,對於未能及時解決問題對您造成的困擾,我們深表歉意!以及換房服務中未能考慮到家庭入住需求,我們已對相關人員進行服務標準再培訓,感謝您的監督和海涵!希望用更完善的服務重獲您的信任 。祝您闔家安康,萬事順意!市場傳訊部