The Westin Nanjing Xuanwu Lake

We are returning guests with kid. 1st thing I came in is to check the windows for safety. It is unlocked!!!! I called the front desk to tell them and requested for manager to call me. When I told manager that I am returning guests and the last time the window was unlocked and I gave feedback but this time it is still unlock. Manager said he will get technician to closed it and also mentioned that and windows’ gap is too small for an adult hand to put out so the windows is safe. ( is he trying to defend their mistake?) 2nd, my son showered and the whole bath room was flooded. He didn’t even have long shower. It was a quick shower but the water sipped out to the toilet floor and the whole bathroom was flooded. I called them again to get the plumber to unclogged the drainage and the cleaner to come clean the toilet. Third the bed sheet had stain.

A 9.5 out of 10 hotel. Very good indeed. Location is good, right next to the enchanting XuanWu Lake, with subway station just under the hotel. Connected to the hotel is a mall with nice restaurants. Service is beyond expectation, the concierge, the front desk, the housekeeping staff are all very well trained and professional, as well as helpful and friendly.  Breakfast spread is so good and tasty and we both gained weight during our 5 days four night stay. I will definitely and strongly recommend this hotel to all my friends visiting Nanjing. 

Westin is always a trustworthy brand. We had a great time staying there. My younger daughter saw a hotel advertising about group running program they offered and asked about it. Even though my daughter was the only one signed up for morning run the next day, a hotel employee happily accompanied her runing around the beautiful Xuanwu Lake. Great service.