Kempinski Hotel Nanjing

We stayed in interconnecting rooms. On trend decorations and nice layout. Staff were all very helpful with our questions and suggestions for local foods and shopping, especially the lady who works at the swimming pool reception.

Excellent service and a truly comfortable stay! The hotel is clean, cozy, and absolutely up to 5-star standards. All the staff are incredibly well-trained and attentive. Special shoutout to Aurora 宋凤秀 at the front desk — she went above and beyond when I asked for information. Not only did she offer detailed guidance, but she even volunteered to help pick up my delivery from another building because she was worried I might get lost.

设施：good 卫生：good 服务：good 环境：good minnie

Good location and service was great. Well taken care.

We checked out of the Kempinski Nanjing this morning and we were thoroughly impressed with the experience. The room was immaculate, spacious, and elegantly decorated, providing a perfect blend of comfort and luxury. The bed was incredibly comfortable, and the amenities were top-notch, ensuring a restful and enjoyable stay. The buffet breakfast and dinner were truly exceptional, offering a wide variety of delicious dishes that catered to all tastes. The quality and freshness of the food were outstanding. A special shout out to Raymond, who went above and beyond to ensure that our stay was memorable. His attentiveness and professionalism truly stood out and made a significant difference in our overall experience. One area for improvement is the English proficiency of the staff. While they were all very friendly and eager to help, better English skills would enhance communication and the overall guest experience. Overall, Kempinski Nanjing offers a fantastic stay with exceptional rooms and dining. Highly recommended!

Everything was average. But while check in I didn’t get the souvenirs package. The location of the hotel was not the most convenient. A bit away from everything.