Zhulien
18 september 2024
The Madison hotel 美酒店 is outstanding. While
the rooms are starting to age, the service far outpaces any inconvenience due to the room conditions. The manager upgraded me to a larger room that had just been renovated for no extra charge and delivered caring service. He upgraded my room right when a swarm of guests, who all likely booked more expensive rooms that I did, entered the lobby. Yet, the manager prioritized me. That is not to say the older rooms are dirty or uncomfortable, the bedrooms are great, it's just the bathrooms were due for upgrades during my stay. The service staff responds to requests thoroughly and the front desk staff is genuinely helpful and warm. They helped me look for cheaper booking methods for my reservation and let me check in early. My next trip to 南京 will center around the 美仑 again.
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