UrCove by HYATT Nanjing Downtown

This hotel is conveniently located near Zhangfuyuan Metro Station, just one stop away from Nanjing’s bustling downtown area, Xinjiekou. The staff were friendly and attentive, and the rooms were clean, quiet, and comfortable. The toilet is equipped with a smart toilet. For long-term travelers, there's a 24-hour self-service laundry room, which is a great convenience. While there are a few eateries close to the hotel, take a short walk through the alley directly across from the main entrance and you’ll discover a lively local scene filled with BBQ restaurants, coffee shops, and roadside vendors — perfect for a casual meal or late-night bite.

I had a good stay at UrCove by HYATT Nanjing Downtown. The double bed guestroom was comfortable and the hotel provided a pleasant experience overall.

The hotel location was close to Xinjiekou and between 2 Metro stations. Joyce helped us check in and was very helpful during our stay and tried to make our stay as pleasant as can be. She even helped move us to a room with a street view as our original room faced another building. Some improvements can be made by the hotel management: 1. Lobby can be made more attractive. It's outdated and not really welcoming. 2. The food display had barely anything displayed. There was even a plant that needed watering. 3. I found the coffee machine needing some TLC and the water dispenser nearby. 4. The chef can be more pleasant. 5. The space outside the hotel can be cleaned up, the planter boxes are in disarray and even have withered plants. Even the chairs and tables outside can do some TLC. 6. The cleaning lady accidentally took our small pillow even on the first day she properly placed it on the bed after fixing our bed. The good thing is that the bedsheets were still waiting to be picked up, and they were able to recover the pillow. If it were not for the warmth of the rest of the hotel staff, it would be hard to recommend staying here. I hope Hyatt Management does more to take care of the hotel property because your staff can only do so much. We booked this hotel because of the high rating, and we were disappointed, to say the least.