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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.7
Renlighet4.8
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Abeer&Lana
Deluxe-tvåbäddsrum
Bodde på aug. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 2 sep. 2024
Easy booking and check-in at the hotel even when arriving late, the place is very clean the staff is very friendly even when I don't know the Chinese language they helped me especially the employee Daisy she is nice and excellent she helped me book a taxi and went with me to get a Chinese SIM card and then went with me to the bank it was great to deal with her she speaks English and translated for me she is a really wonderful person, also they take good care of children and room service they have excellent responsiveness, there are excellent services and a shopping center near the hotel I was glad to stay for three days.
Översätt
Svar från boendet: Dear guest, thank you very much for your feedback. We are delighted to learn that you have experienced a convenient booking and check-in process, a clean environment, and friendly and helpful staff service at our hotel. We would like to express our special praise and gratitude to employee Daisy for her outstanding work performance, which is definitely a source of pride for our team. Looking forward to serving you and your family again in the future.
Eddy Candra
Superior-tvåbäddsrum
Bodde på dec. 2023
Par
3 recension
5.0/5
Enastående
Publicerades 31 dec. 2023
The hotel decoration is very beautiful, simple and atmospheric. Xiao Yang and Xiao Dong have a very good service attitude, they are very enthusiastic and considerate. This is the reason for coming back to stay here again.
Översätt
Svar från boendet: Dear distinguished guests, thank you for your support and recognition. We will maintain a high level of service as always, and look forward to your next visit.
Gästanvändare
Superior-rum i queensize
Bodde på juni 2024
Res med vänner
21 recension
5.0/5
Enastående
Publicerades 30 aug. 2024
Staff were helpful as usual. The location is great for boardgaming and wargaming at the Forge.
Översätt
Svar från boendet: Dear guest, Thank you so much for your serious feedback and appreciation for us! We are pleased to learn that the helpful spirit of our team as well as the location can be of great benefit to your strategy game journey. We understand that it is essential to create an environment with a fun and relaxed atmosphere for you. Thank you again for your encouragement and feedback. I wish you happy every day!
Anonym användare
Superior-rum i queensize
Bodde på okt. 2024
Ensamresenärer
135 recension
5.0/5
Enastående
Publicerades 20 nov. 2024
Great experience as usual. Good location and value for money.
Översätt
Svar från boendet: Thank you for your affirmation and support! Glad you are pleased with our location and value for money service. We are committed to providing an exceptional stay experience, and your valuable feedback will inspire us to continuously optimize our services. In order to better meet your needs, if you have any service suggestions or questions during your stay, you are welcome to contact our team at any time. Looking forward to the opportunity to serve you again in the future and continue to provide you with an experience that exceeds expectations.
J Fade
Deluxerum i queensize
Bodde på apr. 2024
Par
8 recension
3.5/5
Publicerades 14 apr. 2024
Every time I’ve stayed in this hotel and gotten the breakfast the coffee machine has been broken. For four months. So just go for breakfast outside. Otherwise the rooms are clean.
Översätt
Svar från boendet: We are very sorry for the inconvenience. We have informed the relevant departments to deal with it as soon as possible, hoping to bring you a different experience next time.
Gästanvändare
Deluxerum i queensize
Bodde på juni 2024
Affärsresenärer
1 recension
4.7/5
Otroligt
Publicerades 5 juni 2024
Great location, lots of food options nearby, new, clean and comfortable.
Översätt
Svar från boendet: Thank you for your recognition.It's a great honour to meet you.Looking forward to your next visit.
Daryll
Superior-rum i queensize
Bodde på jan. 2024
Affärsresenärer
2 recension
3.7/5
Publicerades 15 jan. 2024
Should have provided teaspoon.. there wasn’t any utensils for me to stir my coffee…
Översätt
Svar från boendet: Thank you for your advice. We have given feedback to the hotel leadership. Sorry for the inconvenience. I look forward to bringing you a different feeling next time.
kenneth tamang
Basic-rum med queensize-säng
Bodde på nov. 2024
Ensamresenärer
2 recension
4.0/5
Mycket bra
Publicerades 1 dec. 2024
It was good
Översätt
Svar från boendet: Thank you so much for the affirmation! We are always committed to providing excellent service and your satisfaction is our greatest privilege. To ensure that every visit exceeds expectations, we listen to every feedback and constantly optimize the experience. If you have further suggestions on any details or need our assistance, please feel free to let us know. Looking forward to bringing you a great stay again.
Gästanvändare
Deluxerum i queensize
Bodde på sep. 2024
Familj
5 recension
5.0/5
Enastående
Publicerades 1 okt. 2024
Good 👍👍
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您選擇南京星儷辰酒店。欣聞您對本次入住體驗表示滿意,這是我們的榮幸,也讓我們更有動力為您與更多客人創造難忘的星儷辰體驗。再次感謝您的分享,並真誠期待您再度光臨體驗我們更多的產品與服務。讓我們常在您心!
Gästanvändare
Superior-rum i queensize
Bodde på aug. 2022
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 27 aug. 2022
service very good
Översätt
Svar från boendet: 親愛的賓客:非常感謝您對星儷辰的選擇,也十分榮幸我們的服務人員能得到您的肯定。我們將堅持不懈秉承服務至上理念服務於每位賓客,星儷辰酒店全體員工期待您的再次光臨~
Svar från boendet: 尊敬的客人,非常感謝您的熱情讚揚與金玉良言,對我們酒店及團隊的努力給予了高度的認可。我們深感榮幸,您的滿意是我們前進的動力。就您所提到的硬件設施、位置便利、相較於其他酒店的獨特優勢以及工作人員的服務品質,我們深感自豪並將繼續追求卓越。對於前台小楊及酒店全體團隊來説,您的認可是對我們工作熱情與專業精神的最好嘉獎。同時,作為酒店的管理團隊,我們不斷審視並改善我們的工作流程和服務細節,力求為每一位客人提供更貼心、更高效、更個性化的服務體驗。您再次來南京出差,我們依然榮幸地邀請您光臨我們酒店,期望能為您帶來最美好的住宿記憶。感謝您對星儷辰的支持與信任!
Svar från boendet: 尊敬的客人,非常感謝您對我們的點評。關於電梯,酒店負二層對面即為商場電梯廳,如您需要到吾悦廣場,無需從商場外圍到達。關於酒店停車情況,我們深知未標識清晰給您帶來的困擾,此處已着手改善,增設指引標識確保賓客能順暢進出。如遇此類問題,煩請第一時間聯繫前台或安保人員,我們將妥善引導。您的反饋是我們成長的動力之一,如有任何疑問或需要進一步協助,請隨時聯繫我們,期待您的再次光臨,以便我們在未來有機會彌補這次的不便捷之處。
Svar från boendet: 尊敬的客人,感謝您的寶貴反饋!很高興聽聞您對酒店服務的整體滿意,特別感謝您對交通便利性、房間大小、前台及樓層工作人員的肯定。我們一直致力於為每一位賓客提供舒適便捷的住宿體驗。關於花灑出水壓力的問題,我們深感抱歉給您帶來了不便。將您的意見視為提升的催化劑,我們會立即聯繫工程部對此進行檢查與調整,確保所有客房的淋浴體驗均達到我們的高標準。確保每位入住的客人,不論樓層高低,都能享受順暢、充足的壓力水,感受到真正的便捷與舒適。再次感謝您的指正與支持,這將幫助我們持續優化服務,力求在下次訪問期間提供超越期待的體驗。期待您下次再次光臨,見證我們的改進與提升。順祝商祺,星儷辰酒店前廳部謹啟!
Svar från boendet: 尊敬的客人,謝謝您的完美評價和寶貴反饋,我們深感榮幸!很高興瞭解到您對酒店環境衞生、安靜的環境及工作人員服務的滿意。免費升級房型希望能讓您有超預期的享受~關於機器人送餐服務,我們歡迎您的孩子體驗這樣新穎的獨特體驗。同時,我們也很高興知道您選擇了外賣服務,並享受其中的樂趣。在今後的服務中,我們將持續優化管理,優化配送流程,平衡機器人送餐的體驗與傳統服務的便捷性。再次感謝您的反饋和令人愉悦的住宿體驗。期待您再次光臨,讓我們的團隊能繼續為您提供優質的服務。
Svar från boendet: 尊敬的客人,感謝您的反饋,我們深感抱歉給您帶來的不便。關於房門隔音不佳的情況影響到您的休息,對此我們深感愧疚,我們理解這一不便,特別是小童活動期。我們將努力採取措施,增強隔音效果,同時在高峯旅遊季節,主動提醒樓層服務團隊加強巡視,確保環境安靜。最後,關於清晨的聲音打擾,我們已安排相關工作人員調整訪客接待流程,減少此類情況發生。再次感謝您的寶貴意見,我們致力於提供更優質的住宿體驗。