Arena Hotel la Defense

The hotel is in a very sketchy area and the amenities are not very nice

賓館地處2023年法國騷亂的中心地段。到達時是騷亂的第三天，真有點深入虎穴的感覺。而前台的黑人小哥則是一種“我是***”的感覺。還好後來的晚上再也沒有出現騷亂。 除去這些，客觀評價一下這家賓館。裝修是新的，檔次和如家差不多。大門在三樓，居然沒有電梯，如果有大件行李，就自求多福了。賓館對面是居民區，自身則在一座商業建築中，衹是其他商鋪顯然情況很差。房間裏面一切都可以，衹是洗衣服後晾在木頭衣架上，結果衣架褪色，把白衣服都弄臟了。衣架上寫着novotel，可能是別的賓館收來的舊貨。 交通很方便，有城鐵，到凱旋門才兩站。車站附近有很多餐館，騷亂接近尾聲時，市面還是蠻熱鬧的。

Hôtel agréable même si difficile à trouver quand on ne connait pas.

Ottima struttura e reception

Taxe de séjours quand même un peut excessive même pour paris , eau chaude au maximum pas chaude mais literie confortable et hôtel bien situé .

If I could give a zero for customer service I would.Am disabled with osteoarthritis and lost my footing as a result of the paving been uneven and unsafe/loose. Hotel was uninterested at the time as well as since

Biggest badest thing...3/4 flights of stairs to reception. Not good However. The room was clean, the bed was excellent, the bathroom was great. We hung the do no disturb on the door and housekeeping opened our door 3 times....my daughter has autism and was scared. I had to tell reception to askbggem not to clean our room for the duration of our stay. The hotel is in Nanterre. But all was very quiet. Near to the RER. Small supermarket, great bakery, which sadly was shut on Saturday and Sunday, shame because the bread and macarons were do tasty. Receptionist, the lady. Was lovely and helpful. No problems there. Would not stay again, due to stairs and proximity. Just a little too far from central Paris.

My main complaint is that the air conditioning was off during our whole stay. We dreaded getting back to the hotel because we knew it would be hot and uncomfortable. The woman in the lobby was incredibly unfriendly and said that the AC was turned off to save on costs and that it wouldn't be turned on until April 28. April 29 came around (when we gladly checked out), and the AC was still off. The website advertises that all rooms have AC, which they do, but the hotel turns it off to cut costs. We asked if they at least had a fan, and she just said they didn't have fans. And the windows don't have screens on them, so if you open them to get some cool air in your room, you basically have an open hole to the outdoors. That was great when we opened ours, and the first thing we saw was a huge spiderweb with a spider on it by the corner. Also, the lobby is on the third floor of a building, and there is no elevator or escalator, so good luck getting there with disabilities or heavy luggage. Furthermore, the shower drain clogged the first night. The night staff spoke very little English, but we were able to work with them, and they moved us to a different room with a working drain. Since they seemed more friendly than the daytime woman, we also told them about the AC, but all they said was to wait 30 minutes for the AC to work. Obviously, it never worked. Lastly, this hotel is very near a train station, but keep in mind that it is an RER station outside of the Paris area (it's not a metro station), so if you get the Navigo card, that won't get you as far as you need to go. I would not recommend this hotel to anyone visiting the area, nor would I stay there ever again.

Well located hotel, max 5 mins from RER. Would stay here again but is quite a strange setup. I think it is a repurposed office building made into a hotel…so you need to walk up two flights of brick stairs outside to ge to front door (1 star), breakfast room/communal areas (2 star) and room itself is a 4 star hotel quality. Public underground car park at 17 euro per day was good value…so bit of a mixed bag but is good value overall.