The Ritz-Carlton Naples, Tiburón

Nice property but certainly not worth the money. We would’ve thought they’d give discounted gold or some perks for a guest staying 7 nights but nothing. Lots of staff but parking lot needed trash picked up almost every day. Will not stay here again.

Loved everything about this property, having the option to shuttle to the other location and enjoy the other pool and beach was amazing. Very very kid friendly.

All requests were done, ritz goes above and beyond to make sure everyone is satisfied

OK... Stayed at the Ritz-Carlton Naples, Tiburon a few nights to celebrate my wife and daughter's birthday. When we checked in, we were told that our room was sold out - despite the fact that we prepaid for it - and they had no rooms with a king bed available. The best they could offer us was two double beds. We told them that would not work as our little one sleeps with us, especially when we are traveling. They offered us an "upgrade" at a discounted rate of an ADDITIONAL $400/night. We had to spend an ADDITIONAL $1200 to have a "comfortable" stay. Once we finally upgraded, we went up to our room to order room service. As with most room service, it is expensive, which is expected, but their all-day menu was super limited. By our second night, we were tired of the limited options and ordered out. For the premium price, I expected more modern, contemporary feel to the hotel, but it was extremely dated. We stayed at another Ritz Carlton in Key Biscayne and it was the same thing. Funny enough, there was an issue with our room there and they upgraded our room at no additional charge. AC in room started off strong & then turned off midway through the night. I would have to get up to try to get it going again. The most redeeming thing about this hotel, the service from staff - minus those at check-in. We had our toddler with us and Miranda at Lemonia brought her a rubber ducky and Ummar from dining brought her a tray of cookies and fruit basket. Pool staff was great too.

This property has a very nice pool area for children with slides and a lazy river. The day we went it was a little chilly and they ran out of towels! The hotel itself is a little tired and needs and update. Dinner options are either outside or the lobby. I thought the breakfast was quite nice in a separate room in the back of the hotel. Staff is very nice, but the lobby servers lacked that extra service expected at the Ritz Carlton.

For the night rate you pay, the rooms are old and outdated. The hotel is in bad need of renovation