Royal Art H Duomo - Napoli Centro, by ClaPa Group

Horrible service, the check in its very fare from the room. They Ask 200 euro guarantee by credit card, they will return after 15 days. Ridiculous. No one pick up the phone very hard to get information after booked. Deeply considering before booking.

Besides fatal check in, the stay itself was nice and is located in a good area within Naples if you don’t mind walking around to several sights. Room was nice and cleaning lady was nice as well.

Booked and pre-paid for my room. Arrived at the check in and was told I had to pay more than double what I had already paid on top because the “deal” I received from Trip.com didn’t apply to me. They said I had to give them my credit card or they would kick me out and keep my money. Needless to say I found another hotel.

予約後にエクストラで€80(市税+仲介料金)、そして€200のデポジットを払う必要があるため非常に不快になります。trip.comのcustomer service に問い合わせても助けになりません。それに加えてtrip.comは3つの違う住所をサイトで掲示しています。非常に不親切。その後メールでチェックインの場所とホテルの場所を聞きましたが、チェックインの場所はサイトに掲示されていないもので、その提示された住所も間違っていました。ハッキリ言ってtrip.comも信用できない案件です。デポジットは13営業日後に自動で返ってくるらしいので待つつもりです。もし返ってことなかったらメールで問い合わせて欲しいとのこと。お部屋自体はそこそこ清潔感がありますが、タオルは毎日変えることなく、変える場合はまたエクストラで料金がかかります。ホテルというよりゲストハウスに近いです。正直騙された感しかありませんがステイ中は快適だったので2をつけました。

DONT STAY THERE!!! We got no informaiton regarding the check in and when we arrived at 9.00 pm (after having to go back and forth since we didnt know where to go due to missing info) they didnt let us check in. I PAYED THE HOTEL already in advance. They sent us in the pouring rain event though they were here and could have done the check in. We had to find another hotel rain. Super unfriendly and its not worth the money. Go look for a better one, this isn't it.

Horrible place, filthy and old. Arrogant staff. The website points to an address. You arrive there and there is a sign to go to a different address 1mile away (1.5km). Then there is another sign to go to a third address a few block away. Your room is in the first address which is an old and ugly and dirty building. The room is tiny. Pictures are misleading. Avoid

Great location in the heart of Naples. Very hospitable security guard and staff who helped us sort out some issues with the AC in no time! Would definitely recommend to other couples as it’s very romantic and the views outside definitely set the vibe. We had a lovely stay!

The most terrible hotel! 1. The train station pickup driver was supposed to wait at the exit with a sign stating my name ...He was no where in sight. I looked through all the possible exits. Then he calls to say he is at Mc Donald's but there are he wasn't there. He was parked somewhere outside infront of a restaurant! As a first timer in the city, this was the first welcome. 2. The driver took me to some other place which was Not the hotel on Google maps. That place was a reception area of ClaPla company for check -in about which there was no prior information. 3. They checked me in and asked for city tax and extra compulsory cleaning charges only in Cash. (They refused another couple as they didn't have cash on them.) Receipt of payment was refused. 4. I had reached by 1 pm but they said check in is at 3pm until 9pm. And then they told me to leave and not wait in the reception area. 5. The locality was a bit shady as well. So as a solo female they should have been more accommodating. 6. At 3 pm they gave me 4 keys and when I asked them to mark which key was for what, they told me to figure it out myself. 7. The driver dropped me infront of a large old door and left. 8. With difficulty opened it. I had to drag my own luggages. There was another door and then an old lift with wooden doors opened and closed manually. Quite unsettling. 9. Another door. Another struggle to find the right key. 10. The fourth door was the room. At first glance the room seemed perfect but when I opened the window....alas the view were 4 dumpsters and a narrow alley. 11. There was no hot water and no one to help. 12. When I came back from my outdoor trip in the evening, I followed the Google maps. It took me to a similar door which opened with my key. But it was the wrong place! 13. When it was time to leave, the reception people refused to provide any taxi. Overall, after this experience I will never ever visit Naples.

We came here as a couple to enjoy Naple and the Amalfi coast. This room is in a perfect locations to reach easy the ferry or the train station as well. The city center is 3 minutes walk. Our was cleaned every day. But it was a completely different room then what we expected according to booking photos.