Hotel Art Resort Galleria Umberto

The hotel was very well located a few steps from Palazzo Reale and Castel Nuovo and only a few blocks from the port. The customer service was very positive, from the moment we did the check in until we literally left the hotel. They were extremely helpful, professional and kind to us. The elevator is something to experience, although only a few floors it worth to try it and the receptionist will give you the coins to use it. I will highly recommend this hotel, the rooms are very spacious, our even have a balcony and the decor is unique and beautiful. Breakfast has a huge selection of pastries, coffes etc...

空有其表的酒店，出了房間大，其他都太一般，星級標準完全不達標

The staff were nice and gave us coins for the lift but the room had a broken toilet seat, we reported it the next morning as arrived late the day before and still broken when we checked out. You can hear the bar/disco / karaoke/ I don’t know what that’s on the Lower ground from the room on the 3rd floor and the aircon really didn’t work. The art is interesting but there isn’t a bar area that’s open to chill out in meaning you always had to be out of the hotel. Our room had fake window and doors so no natural light. I did appreciate the clean bathroom though. Not sure how it compared price wise to other hotels but overall not bad for the money, but not stellar either