Woodlands Rainforest Retreat

we paid over $475 per night for this accommodation and we expected something really amazing. What we got was something well below average when we first arrived the overall first impression was really poor. When we entered the room there was a smell that we really couldn’t figure out what it was and it is lingered with us for our entire trip the rooms are large with a very large bathroom but there is no attention to detail. Windows and mirrors were dirty with dead flies and dust everywhere. The included breakfast is probably the worst I’ve ever had it included seven slices of stale sourdough it also included six old oranges so I could make fresh juice. This was meant to be for 2 days. The juice was actually okay. The coffee and tea was okay. We were told on arrival that the water was Brown. They advertised that it was filtered three times and treated with ultraviolet light, but when I entered the spa, there was a lot of black sediment in the bottom of the spa. We will not be drinking the water. I also reported that the lock on the balcony was not working I was told it would be fixed when we left by then read a review from one year ago on the same villa and they also said the lock to the balcony did not work. We are incredibly disappointed with this accommodation and would not advise anyone to come here.

My partner and I stayed here years ago, it has since changed hands, we weren’t aware until we arrived. The place is very different from our previous experience where we were welcomed by a beautiful hamper, eggs, bacon and tomato for breakfast, fresh bread, oranges, wine and port, plenty of wood for two nights clean and tidy grounds, beautiful soft bed and everything clean, and the owners were lovely warm and welcoming. Our experience in late July of 2023 was the opposite, here are some highlights: - grounds unkempt - Leaf debris all over the roof and along driveways - enough wood for 60 minutes burning time, you have to pay extra for more - bed bowed in the middle and the pillows were comparable to Kmarts generic brand - no more bathrobes - mould in the shower, grotty walls, things just felt dirty (greasy) - the Earth Choice multi-purpose cleaner was water - that explains the greasy feel in the place - no more port - we used to really enjoy that finer detail - oranges were mouldy (thanks!) - bread partially stale - no more eggs, bacon, tomato, juice (you could buy it for $95 though or travel 25 minutes to get breakfast) - no interaction with the owners. Reason being Covid-19. Sorry but I don’t believe you. Especially given the cleanliness of the rooms. - no toiletries or anything so make sure you bring your own I’m so disappointed. My partner said he won’t go back, unfortunately I tend to agree. I beg the owners to take more pride in the beautiful opportunity that they have and actually interact with their customers, text messages are very impersonal.

TOTALLY WORTH IT!! This is the ideal place if you are looking for a place to relax and heal. Spent our NYE in the middle of the forest while enjoying the beauty and serenity of nature. The management communicated with us pretty well and they were very responsive during our stay which made us feel secured though we never met them in person. We were given proper instructions for contacless check in & check out which was very thoughtful during these critical times. We were given 100% privacy which made us feel like we were in our own house in the forest. We got to see so many beautiful birds, wallabies, possums and fed them too. The cottage is euqipped with all the necessary utensils, all well cleaned and other things like medicines for insect bites. Their own range of bathroom amentities were super nice and soothing. This felt like a honeymoon we had again in two years. Definitely going back there. Wanted to stay there forever! Would recommend this place to anyone without a doubt.