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Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.4
Service4.5
Renlighet4.4
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Bell laa
Komfortrum - rökfritt(dubbelsäng)
Bodde på nov. 2023
Familj
18 recension
1.7/5
Publicerades 10 dec. 2023
Eftersom vi skulle lyfta nästa morgon, kunde vi bara bo på ett hotell nära Narita en natt tidigt och jag ångrade att jag valde morgonflyget... Lägg till Min upplevelse på hotellet var mycket dålig. Det fanns inget konstant temperatursystem i rummet, bara luftkonditionering och ingen uppvärmning. Rummen och toaletterna är väldigt förfallna. Det finns nästan hundra rum på varje våning. Det har en gammal men konstig känsla... Jag kommer inte att bo här igen och priset är inte värt det.
KälltextÖversatt av Google
Svar från boendet: Kära kund, tack för ditt beröm och bekräftelse av vårt hotell! Vi är hedrade att ge dig en bekväm vistelse. Ser verkligen fram emot ditt besök igen. HOTEL MYSTAYS PREMIER NaritaManager
Gästanvändare
Standard Urban Tvillingrum
Bodde på jan. 2025
Par
3 recension
5.0/5
Enastående
Publicerades 3 mars 2025
Regular shuttle service to Narita airport etc really helps us to chill a few days before going to Tokyo.
Översätt
Svar från boendet: Dear guest, Thank you so much for taking your time to review Hotel MYSTAYS PREMIER Narita. We are glad you enjoyed your time with us and that our location perfectly suited your trip needs. We strive to provide the best customer service, so we are delighted that we were able to exceed your expectations. We look forward to seeing you again. Hotel MYSTAYS PREMIER NaritaReception
FatinFarhana09
Standardtrebäddsrum
Bodde på jan. 2025
Res med vänner
6 recension
4.7/5
Otroligt
Publicerades 23 feb. 2025
The room is decent. just enough space for 3pax. Love the provided pyjamas. Ironing facilities available upon request. Airport shuttle services is so convenient. Just be there on time. No reservation needed. Family mart convenience stores just below the hotel.
Översätt
Svar från boendet: Dear guest,Thank you for your wonderful review! We're happy to hear that the room size was just right for your group, and that you enjoyed the provided pyjamas and convenient ironing facilities. It's also great to know that the airport shuttle service and the nearby Family Mart added to your convenience.We look forward to hosting you again in the future.Best regards,HOTEL MYSTAYS PREMIER NARITA Front desk
Gästanvändare
Komfortrum - rökfritt(dubbelsäng)
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 15 jan. 2025
The hotel have spacious lobby and many facilities like family mart and laundry room. It really helped when my family and I were there. It also provides free shuttle bus to and fro for Narita airports and Aeon Mall.
Översätt
Svar från boendet: Dear guest,Thank you for sharing your wonderful feedback! We're delighted to know that you and your family enjoyed our spacious lobby and the convenient facilities like FamilyMart and the laundry room. It’s great to hear these amenities made your stay more comfortable.We're also pleased that you found our free shuttle service to Narita Airport and AEON Mall helpful. Providing convenience and comfort to our guests is our top priority. We hope to have the pleasure of welcoming you and your family again in the future!Best regards,HOTEL MYSTAYS PREMIER NARITA front desk
SWAT
Executive tvåbäddsrum rökfritt
Bodde på nov. 2024
Res med vänner
13 recension
5.0/5
Enastående
Publicerades 21 dec. 2024
Nice and friendly hotel , staff also .
When I realised that my room was being taken by others which checked by hotel staff . They immediately change and arranged another room for me without hesitation. Good service and polite .
Översätt
Svar från boendet: Dear guest,Thank you for your thoughtful feedback! We're delighted to hear that you found our hotel and staff to be nice and friendly. We sincerely apologize for the initial mix-up with your room, but we're glad our team could promptly resolve the issue and provide you with another room. Ensuring a smooth and pleasant experience for our guests is always our top priority.Your kind words about our service and politeness mean a lot to us, and we look forward to welcoming you back in the future!Kind regards,HOTEL MYSTAYS PREMIER NARITA Front desk
Norine L
Standard Urban Tvillingrum
Bodde på nov. 2024
Par
6 recension
4.7/5
Otroligt
Publicerades 9 dec. 2024
Location is close to airport. Very convenient to take shuttle bus to town or airport. Near by Aeon mall.
Family mart locates at G/F.
Översätt
Svar från boendet: Dear guest,Thank you for sharing your feedback. We are delighted to hear that you found our location convenient, especially being close to the airport and providing easy access to the shuttle bus. We’re also glad you enjoyed having Aeon Mall nearby and the Family Mart on the ground floor, making your stay even more comfortable. We hope to welcome you back soon and provide another enjoyable experience!Best regards,HOTEL MYSTAYS PREMIER NARITA Front desk
Gästanvändare
Standard Urban Tvillingrum
Bodde på dec. 2024
Familj
15 recension
3.5/5
Publicerades 10 feb. 2025
Good value for money! Hotel room is big.
Översätt
Svar från boendet: Dear guest,Thank you for your feedback! We're glad to hear that you found our hotel room spacious and offered good value for money. We hope to welcome you back soon! Best regards,HOTEL MYSTAYS PREMIER NARITA Front desk
Gästanvändare
Tvåbäddsrum Standard - Rökfritt
Bodde på feb. 2025
Par
1 recension
4.2/5
Mycket bra
Publicerades 12 mars 2025
Everything was pretty good, except for when my luggage broke .. for a four star hotel … we have push the bellboy cart ourselves is very disappointing. The staff don’t bother to offer help.
Översätt
Svar från boendet: We are pleased to hear that most aspects of your stay were enjoyable. However, we are truly sorry to learn about the inconvenience you experienced with your luggage and the lack of assistance from our staff. This is certainly not the level of service we aim to provide, especially at a four-star hotel. We will address this with our team to ensure that all guests receive the attentive service they deserve. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience.Thank you once again for bringing this to our attention.HOTEL MYSTAYS PREMIER Narita
Gästanvändare
Tvåbäddsrum Superior - Rökfritt
Bodde på jan. 2025
Par
43 recension
5.0/5
Enastående
Publicerades 5 feb. 2025
Everything great and perfect location for stopover and transit to other city. Food is great!
Översätt
Svar från boendet: この度はホテルマイステイズプレミア成田にご宿泊いただき、誠にありがとうございます。「すべてが素晴らしい」とのお言葉をいただき、大変嬉しく思っております。また、ホテルの立地や食事にもご満足いただけたことを光栄に感じております。お客様の期待に応えられるよう、今後もより良いサービスを提供できるよう努めてまいります。次回もぜひご利用いただけますよう、スタッフ一同お待ち申し上げております。ホテルマイステイズプレミア成田
Ana
Superior-trebäddsrum
Bodde på nov. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 dec. 2024
Great service all around from checking in , eating breakfast and checking out had a great experience.
Översätt
Svar från boendet: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience from check-in to breakfast and check-out. Providing excellent service at every step is what we strive for, and your feedback means a lot to us. We look forward to welcoming you back on your next visit.Warm regards,HOTEL MYSTAYS PREMIER NARITA Front desk
Gästanvändare
Executive tvåbäddsrum rökfritt
Bodde på nov. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 20 dec. 2024
Booked for one night for our last day in Japan. They provide free shuttle service to and from airport, Aeon Mall and JR station. It was super punctual. There was a convenient store within the hotel where everyone spends all their balance cash notes and coins buying snacks and what nots. The hotel staff here is used to international travelers and they speak good English and not so much Japanese like in other hotels. There was a koi garden which entertained my children.
Översätt
Svar från boendet: Dear guest,Thank you for sharing your wonderful experience with us! We're so glad to hear that you enjoyed your stay on your last day in Japan. It’s great to know that you found our free shuttle service to the airport, AEON Mall, and JR station punctual and convenient.We're also pleased that the convenience store and our koi garden provided a fun and helpful experience for you and your family. It’s always our goal to offer a welcoming atmosphere for international travelers, and we’re happy that our team was able to assist you in English.We hope to have the pleasure of welcoming you back on your next visit to Japan.Best regards,HOTEL MYSTAYS PREMIER NARITA Front desk
like2travel
Executive tvåbäddsrum rökfritt
Bodde på maj 2024
Familj
5 recension
4.7/5
Otroligt
Publicerades 19 juni 2024
Hotel is 15 mins drive from Narita Terminal 2 and 10 mins drive from Terminal 1. Booked a room for 4 people and the room was very spacious. I like the fact that there is a family mart just at the lobby of the hotel.
Översätt
Svar från boendet: Dear guest,Thank you for your feedback. We're pleased to hear that you enjoyed your stay and found our location convenient, with just a short drive from both Narita Terminal 1 and Terminal 2. It's great to know that you appreciated the spacious room and the Family Mart in our lobby. We hope to welcome you back soon.Best regards,Hotel Mystays Premier Narita
Ernst NZ
Tvåbäddsrum Superior - Rökfritt
Bodde på maj 2024
Ensamresenärer
10 recension
4.0/5
Mycket bra
Publicerades 12 juni 2024
Mystay ticks all the boxes , fair and very reasonable prices for a room larger than average in Japan! (21SQM). A pool, spa, Zen-garden, reliable free bus service to Narita station, Aeon shopping centre, airport ( all terminals) . There is a convenience shop inside with oodles of items to choose from, a typical Japanese Onsen for 500yen , fully equipped gym. The staff are friendly and overall i give it full thumbs up. Ernst New Zealand
Översätt
Svar från boendet: Thank you for choosing to stay at Hotel Mystays Premier Narita. We appreciate you taking the time to share your positive feedback with us. We are delighted to hear that you were satisfied with our pool, garden, free shuttle bus service from/to downtown Narita and Narita Airport, and our staff members. Also we're happy that our facilities such as a convenience store which is 24 hours open, sauna and spa and training gym worked well for you. Thank you once again for your kind feedbacks and for choosing Hotel Mystays Premier Narita. Best regards, Hotel Mystays Premier Narita Front Desk
Gästanvändare
Superior-dubbelrum
Bodde på apr. 2024
Res med vänner
5 recension
3.7/5
Publicerades 2 juni 2024
While the check-in was smooth and the english-speaking staff at concierge was detailed in the available facilities e.g. sauna chargeable at 550 yen per pax, I was shocked by how unclean the room I stayed in was, at the highest level 11: dust was perpetually flying visibly in the air and worse if you smack the stained bed a bit; could see the dust and dirt stuck on TV remote control; there were stains on the bed; there were hair strands in the bathroom (e.g. bathtub); and there was a foul stench when I opened the bathroom (the kind that wet clothes did not dry properly hence proving the lack of ventilation in the bathroom). Thankfully I stayed for one night only though I did not use the facilities.
The hotel seemed popular with other airline staff and tourists (Chinese, Thai, Korean) who could be rowdy at the lobby area and convenience store located at level 1 of the hotel. I did not feel exactly safe.
All in all, I would strongly discourage booking this hotel.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the numerous issues you encountered during your stay, especially concerning the cleanliness of your room and the unpleasant smell in the bathroom. This is not the standard of service we strive to uphold, and we deeply regret that your experience was far from satisfactory.We take your comments very seriously and will address each of the points you raised with our housekeeping and maintenance teams to ensure such issues do not occur in the future.Once again, we apologize for the inconvenience you experienced and appreciate your feedback. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,HOTEL MYSTAYS PREMIER NaritaFront Desk
Low Sean
Standard Urban Tvillingrum
Bodde på aug. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 17 sep. 2024
Very comfortable and convenient
Översätt
Svar från boendet: Thank you for your great review of our hotel. We're glad to know you found our hotel very comfortable and convenient. We'll try our best to improve our service to meet our guests' expectations. We're looking forwarf to welcoming you soon.Best regards, HOTEL MYSTAYS PREMIER NARITA Front desk