Hilton Garden Inn Nashville Vanderbilt

We have stayed here multiple times in the past 5-10 years, so we *thought* we knew what we were going to get. It's summer in Nashville, so I'm somewhat ok looking the other way with the building and room feeling humid. The room as a whole was fine; comfortable bed, fridge, microwave, fairly comfy chair & ottoman. The minor things are just confusing and concerning that this once Awesome hotel is trending down. 🚪the key card on the door was busted! Sliding in the card was the MOST FINICKY OF ALL TIME, giving us problems. One time the key card slid all the way in, eating the card. Maintenance came to retrieve the card. No fix was made, we were just told to be careful. 🪟 The sunshades behind the window curtain was janky AF, the left side was down but wouldn't move (the cord had been removed and tucked at the top). All while the right was up without a way to get it down, except to pull it. But when I did that, I realized why they had it up and the electric motor turned off... It didn't go all the way down and was shredded. 💧The sink is backwards, hot water to the right & cool to the left. 🌡️ The thermostat was broken. While the room was kept cool, it was uncomfortably cool with it being humid. It was humid enough that the furniture had a tacky feel to it. Did the room work for us, yes. Were all the small things adding up make us consider that our next trip will be booked elsewhere, also yes.

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Love the safe secured garage, very clean room, quiet, comfty bed. Love the early check in option with extra $50 charge, worth the early check in for convenient of parking garage in safe place and walk 20 minutes to downtown for sight seeing and shopping.

I was not satified. Sheets and bed spread was dirty, food or other stains on the bed sheets and comforter. When I reported the conditions of the bed it took more than an hour to get it resolved. I could not watch much tv because it couldn't connect to the wifi.

Had no idea construction was right outside our window. The machinery started very early and was loud.

********** messed up Our stay was good except this website ********** did NOT send over our confirmation to confirm the booked hotel. Thankfully they still had a room available when we got here late at night. I would recommend calling the actual hotel to confirm the room is booked under this website.