Sandals Royal Bahamian

I have stayed at several Sandals resorts, and this was the worst experience. We arrived on a Wednesday and were greeted with “Welcome Home”. Immediately, you feel that you have arrived at the start of a beautiful vacation. I was traveling with another couple on Club Level because I like the service you receive. During check-in, we decided to make reservations at the specialty restaurants at the resort. Our Concierge or Club Level person had difficulty making reservations and had assistance from some other attendants. They could only make reservations for Saturday at La Plume and Sunday at Kimonos. There was no offer to keep trying to make reservations for us. Meme, wrote down the two reservations in my weekly planner and handed them to me. Sunday night, we arrived at Kimonos, a Japanese steakhouse at 5:15 for our 5:30 PM seating. We were advised there was no reservation. At this point, we were very frustrated and assumed there was no way we could make a reservation elsewhere. I returned to my room while the others waited at a nearby bar. I retrieved my weekly planner, which had the reservation marked. I immediately went to Club Sandals and spook to the supervisor. I explained our situation and handed her the weekly planner. She left her office and spoke to the Concierge who happened to be working. I was asked to remain seated in the office, while they checked on the situation. After almost 25 minutes, I got up and started to walk around the surrounding area in frustration. About 15 minutes later, the supervisor walked with me back to the area of Kimonos and told me to join my friends in the bar and that she would check on the situation. A few minutes later, she returned, and we were told they would have a table for us at 6:30 pm. Although the supervisor apologized for the situation, no apology was ever given by Meme. On Friday, we ate breakfast at LA Plume, where breakfast is made to order. It took an hour to be served. Dinner at the restaurant on Saturday night was terrific. The service was excellent, and it was a great experience. Dining at the English Pub is not good. The food is below average, the Shepard Pie has barely any meat in it. You are eating a bowl of mashed potatoes. The drinks are not consistent at this resort. You can ask for the drink of the day, and at every bar, you will get something different. I stayed in a Club Level room facing the pool, Room 404, to be exact. The design of the room is horrible. There is no door to the area where the bathroom is located. If your roommate goes to the toilet, the light will blare over the bed. See attached picture. Housekeeping at this resort is poor. One day, they cleaned our room but did not leave any fresh towels. The following day, they did not replenish the coffee. The next morning, they didn’t wash the coffee pot out. The next day, no washcloths We were there on February 24th, “242 day” in the Bahamas, which is a joyous day. There was a small parade and dancing during the afternoon. The

Overall a great experience . Excellent food and friendly service . Several pools and hot tubs to enjoy as well as several bars to ensure you are well hydrated. We would recommend that you pre-book restaurants as they fill up fast .the rooms are spacious and well appointed . Great gym to work off all that food . Lots of options for night entertainment, the piano bar seems to attract most people . You must try the tasty snacks from the food trucks . Our Club Sandals team worked hard to make our stay memorable. Shout out to Nicola.

We had a fantastic time our butlers Waldons and Garth looked after us so well. They were attentive and went the extra mile. We didn’t want for anything. The resort is beautiful and the staff are lovely. Thanks again for making our holiday so great