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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.3
Service4.4
Renlighet4.4
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Alla recensioner(77)
Positiva recensioner(38)
Recensioner med foton/video(13)
Utmärkt vistelse!(11)
Vänlig ägare(7)
Utmärkt strand(5)
Utsökt frukost(4)
Negativa recensioner(1)
Ph Guest
Premiär utsikt över bergen (klassisk)
Bodde på nov. 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 3 jan. 2025
We always spend our New Year here because everything we want to do are here. They have sports facilities, pools, beach and even a playhouse for toddler and kids.
Översätt
Svar från boendet: Dear Ph Guest,Thank you for making us a part of your New Year celebrations! We're thrilled to hear that you enjoy the variety of activities we offer, from sports facilities to pools, the beach, and even a playhouse for the kids. We look forward to welcoming you again for many more memorable stays! Thank you,Adelbert Delos ReyesRooms Division Manager
Water
Premier rum med lagunutsikt (Classic)
Bodde på aug. 2024
Familj
126 recension
2.5/5
Publicerades 30 sep. 2024
The hotel is old. Waste of money if you opted for lake view since huge trees obstruct the view even if u asked a higher floor. Rooms are for 2 pax must pay 2300 for extra guest not posted in the reminders and then requires 3000 deposit. The golf cart brings guests to the beach but takes too much time limited sits. Prepare to wait 20min.. No stairs except fire escape so during rush time for the buffet the elevator is full pack. The water dispenser for refill outside the room is not cold. Wifi is terrible slow. And at the beach only few guest gets to enjoy tables and chair.
The guard demands to inspect the inside of shoulder bags on selected guests feels like racial but not on foreigners. Buffet brakfast is awesome.
Översätt
Svar från boendet: Dear Water,Thank you for sharing your detailed feedback. We appreciate your insights and are sorry to hear about your concerns regarding the room views, extra guest fees, and the delays with the golf cart service. We’re also sorry for the inconvenience with the elevators during busy times and the issues with the water dispenser and Wi-Fi. Your comments regarding the beach seating and inspection process are important to us, and we will address them with our team. We're glad to hear you enjoyed the buffet breakfast! We hope to improve your experience in the future.Thank you,Adelbert Delos ReyesRooms Division Manager
Gästanvändare
Rum Standard med bergsutsikt
Bodde på okt. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 16 nov. 2024
Great place to stay... 🥰
Översätt
Svar från boendet: Dear Guest User,Thank you for giving us 5 star rating! We hope to welcome you back in our property.Regards,Adelbert Delos ReyesRooms Division Manager
Edwin Galicia
Premiär utsikt över bergen (klassisk)
Bodde på apr. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 26 maj 2024
Service was excellent and above expectation. Guests are not left alone and any concerns are immediately attended to. Hotel and amenities look great despite the five year span between visits. Easily worth the money spent.
Översätt
Svar från boendet: Dear Edwin,Thank you very much for your compliment. . It was truly heartwarming to read your kind words and appreciation. Looking forward to your next visit! See you soon!Sincerely,Adel Delos ReyesRooms Division Manager
Mariela Mariz
Superior utsikt över bergen (klassisk)
Bodde på juni 2024
Familj
2 recension
4.2/5
Mycket bra
Publicerades 28 juli 2024
Good customer service however for a 5 star hotel, it needs to improve facilities. The room has very dim light. I thought that's just the design but the lighting to the other room I also booked is different!
The room is quite old too.
Översätt
Svar från boendet: Dear Mariz,Thank you for your feedback. We’re glad to hear you received good customer service, but we apologize for the issues you experienced with the room lighting and its condition. Your comments are valuable, and we will take them into consideration as we work on improving our facilities. We hope to have the opportunity to welcome you back for a better experience in the future.Thank you,Adelbert Delos ReyesRooms Division Manager
Anonym användare
Superior utsikt över bergen (klassisk)
Bodde på nov. 2024
Familj
8 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
2nd time booking here! Room is big and wifi was super fast!
Översätt
Svar från boendet: Dear Anonymous,Thank you for choosing to stay with us again! We're glad to hear that you enjoyed the spacious room and the fast Wi-Fi. We look forward to welcoming you back for another great experience! Thank you,Adelbert Delos ReyesRooms Division Manager
Gästanvändare
Premierrum med bergsutsikt
Bodde på okt. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 19 nov. 2024
Excellent.. improve lang food selection for breaky buffet
Översätt
Svar från boendet: Dear Guest,Thank you for your feedback! We're so glad to hear that you had an excellent experience. We appreciate your suggestion to improve the breakfast buffet selection and will definitely take it into consideration as we strive to enhance our offerings. We look forward to welcoming you back soon! Thank you,Adelbert Delos ReyesRooms Division Manager
Teresita
Superior lagunutsikt (klassisk)
Bodde på maj 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 23 juni 2024
Sana next may cash transaction sa mga facilities. Paano pagnag disconect ang wifi. But over all maganda at nag enjoy kami sa venue. Uulit pa kami pumunta jan.
Översätt
Svar från boendet: Dear Teresita,Thank you for staying with us. We appreciate your kind words and are delighted to hear about your future plans to return. We look forward to welcoming you back soon.Sincerely,Adel Delos ReyesRooms Division Manager
Kandre
Superior-rum med bergsutsikt
Bodde på feb. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 16 mars 2024
The place is huge and greens everywhere. This is the best place to.visit to getaway from the noisy city.
Översätt
Svar från boendet: Dear Kandre,Thank you for giving us your lovely feedback. I’m thrilled to know that you had a great time at our hotel. I look forward to your next visit here at Pico de Loro Cove.We look forward to welcoming you on your next visit at Pico de Loro Cove!Sincerely,Adel Delos ReyesRooms Division Manager
Anonym användare
Superior lagunutsikt (klassisk)
Bodde på juli 2023
Par
12 recension
5.0/5
Enastående
Publicerades 29 okt. 2023
We had a relaxing weekend stay.
Location is good.
Hotel amenities quite old but was ok , hope there was a free access to the game room though everything has fees. 😅
The pool was nice but crowded at during peak hours ... Others are not hotel guest but residential guests.
Breakfast was delicious but limited options
Översätt
Svar från boendet: Dear Guest,Thank you for choosing Pico Sands Hotel. I'm glad to learn that you had a relaxing weekend stay. I have noted your comments about the game room, the pool and our breakfast to discuss with the team. We apologize for any inconvenience and shortfalls you may have experienced. We appreciate your honest feedback and will continue striving for high-quality and efficient service. I look forward to welcoming you again in one of your beach holidays.Sincerely, Adel Delos ReyesRooms Division Manager
Ac1995
Standardrum med utsikt över bergen (klassisk)
Bodde på dec. 2023
Par
2 recension
3.2/5
Publicerades 4 jan. 2024
Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.
Översätt
Svar från boendet: Dear Ac1995,I regret to learn that we did not satisfy your expectations during your stay, especially with your dining experiences. I have noted your comments about the room, the food, and our pricing to discuss with the team. We apologize for any inconvenience and shortfalls you may have experienced. We appreciate your honest feedback and will continue striving for high-quality and efficient service. I look forward to welcoming you again on one of your beach holidays.Sincerely, Adel Delos ReyesRooms Division Manager
sbpagdilao
Standardrum med utsikt över bergen (klassisk)
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 22 nov. 2024
We enjoy our relaxing stay.
Översätt
Svar från boendet: Dear sbpagdilao,Thank you for sharing your experience! We're so happy to hear that you had a relaxing stay. We hope to welcome you back soon for another peaceful and enjoyable visit! Thank you,Adelbert Delos ReyesRooms Division Manager
玊二
Deluxe lagunutsikt (klassisk)
Bodde på juni 2023
Res med vänner
8 recension
4.0/5
Mycket bra
Publicerades 4 juli 2023
not many restaurants
Översätt
Svar från boendet: Dear Guest, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager
Anonym användare
Superior-rum med bergsutsikt
Bodde på jan. 2024
Familj
7 recension
4.7/5
Otroligt
Publicerades 26 feb. 2024
Highly recommended vacation hotel
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your delightful experience at Pico Sands Hotel. We appreciate your kind words and trust that I will share this with the team.We look forward to welcoming you on your next visit at Pico de Loro Cove!Sincerely,Adel Delos ReyesRooms Division Manager
Stephen Russell 56
Standardrum med utsikt över bergen (klassisk)
Bodde på apr. 2023
Familj
33 recension
3.5/5
Publicerades 6 maj 2023
The location was nice and clean, but the price of food was expensive considering the cost of accommodation.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your positive experience at Pico Sands Hotel. It was truly heartwarming to read your kind words and appreciation. As per your feedback about our price, trust that this will be relayed to our F&B Team to discuss. Looking forward to your next visit! See you soon!Sincerely,Adel Delos ReyesRooms Division Manager