Hotel Chalet Bassibe

If I could give 0 stars for service I would. Do not book this hotel. They will literally insult you for asking for the simplest and most basic hotel amenities. I will admit the location is marvelous. However, we booked a room for 2 with plenty of time and when we got here it was clear that they did not check that our room was ready for us to use (we checked in at 7pm). Throughout our stay we never had a functioning mini fridge, they never gave us more than 2 hand towels let alone full body towels or a shower mat, and when we told them our safe was not working they gave us another safe that took up significant space in the small closet we had and they did not even take away the broken one. The hotel manager does not know what different towel sizes are, and never acknowledged how not having body towels can be an issue. The rudeness we received deserves negative stars if that was possible.

Nos alojamos un fin de semana con nevadas a la vista. Rampa del parking no la limpian por lo que si tu coche solo lleva neumáticos de nieve (M+S y 3PMS) y tracción delantera estás jodidillo. Al pedir ayuda al hotel, la contestación es que afuera tienes la pala y la sal. Y así los dos días…eso sí para increparte que xq has utilizado un saco de 25kg de sal para sacar un coche y no ayudar ahi tampoco te ponen problemas. Un desastre Habitaciones mal aisladas, oías perfectamente el aire pasar, cama normal. Se salva el restaurante y camaremos. Bar cerrado al mediodía. En resumen 3 estrellas sería su cualifiación real