Castle Hotel

Stayed one night here to catch up with friends and attend a party . Lovely staff on reception who happily let me leave my luggage until I could check in . Room No 1 was a quirky four poster bedroom .. very spacious and clean .. nice bright and spacious bathroom too . Plenty of tea/coffee in room. It was at the front of the hotel and it was fair week but not as noisy as you might think .. I slept very well . Breakfast was ok but basic .. would have been nice to have some fresh fruit and pastries .. plus a choice of eggs .. only scrambled on offer .. I would stay again .. overall a decent stay with helpful staff

Very disappointed ! reception area and dining room look well maintained but our room, #3 was dreadful. Black mould all around the bathroom, shower leaked so very little pressure, dust all around the dado tiles, floor tiles not replaced when the towel rail had been replaced so just filled and looked awful, no curtains at the window but a metal blind that was bent, complementary tea/coffee cups and glasses for water were all dusty, obviously not looked into the room to check everything. Pillows not enough, smaller than average and flat. Breakfast was also disgusting, soggy bacon and hash browns and only one choice of egg which was scrambled and that was dried up solid, quite frankly we would never stay there again. Thank goodness we only booked for one night 😡

The bedroom was adequate for our stay but could do with refurbishment. The bathroom was not great, whilst clean, it was very shabby. It was very difficult nit to get the bathroom floor wet as the shower was fixed on the wall above the bath, and you couldn't hold it in your hand. Whilst the hotel is in a good location, I wouldn't stay here again. There are nicer hotels at a similar or slightly lower price nearby.

Claire is amazing! Never seen a lilly in the toilet roll before and that's insane! Rate the castle high good team good place love it! Will be back for pleasure! Cheers team I had a lovely two weeks! Breakfast is good rooms always cleaned to a high standard!

Stayed here for a school reunion in local rugby club. I have been to this hotel numerous times, but not stayed the night. The reception and lounge bar are all very pleasant as are the staff, but the bedroom we had left a lot to be desired. We had wooden floors with no rugs so walking on a floor that many other guests had walked on was a no go, the view was a very shabby Courtyard, the safe in the room was broken and it was very high in wardrobe. The bathroom was very grubby with mouldy grout and tiles. The hotel needs to refurbish their bedrooms. The breakfast was satisfactory, but there was a wait for some food to come out to the help yourself buffet. All in all it was average, but if needed to I would stay there again.

We arrived here after the hotel we had booked around the corner had closed down. We needed a room that same day and the Castle Hotel went over and above with there customer service to accommodate us. Very polite staff throughout the hotel. Would definitely recommend. Well done team!!

Well, what can I say my husband and I married here and Sunday 19th May 2024, what a lovely day we had spending it with our family and friends. Food was fantastic extra hot no complaints there. Buffet was fabulous everyone was impressed. Compliments to Chef.. Thanyou you Staff and Ann Reynolds you went the extra mile.

A hotel that needs a lot of money spent on it. May have been nice 40 years ago but is now very much on the decline. Noisy bars opposite hotel. The carpets are very worn. Plaster coming off the walls. There is a step down into room so be careful not to fall.

Sadly the lovely staff cannot compensate for the level of disrepair and urgent need for repairs this establishment is suffering. It is in part of Neath town centre that is busy and bustling, but also filthy, dilapidated and in dire need of regeneration! It has a restrictive offsite car park nearby, with a limited stop off area outside. Reception is welcoming but clearly updated, to include an obvious addition of a lift in the middle of what must have been a majestic staircase which looks like a terrible afterthought. The room we stayed in is best described as grubby, small and uninspiring. Bearing no comparison to the descriptions or luxury or 'straightforward' as suggested? Forget the pictures they clearly prefer not to show their more numerous rubbish rooms. Bathroom was shocking, numerous cracked wall tiles and huge crack in hand basin! Toilet exceptionally low and not 'entirely clean' on arrival? No slip mat inside the bath/shower thing, the pointless shower screen allowed water to spray entire bathroom making it a game of roulette to slip or fall? Room decor was dark grey and grim, the lighting did nothing as it was equally poor and in the wrong locations. Huge grey thing shoehorned into the room to serve as a wardrobe only complimented by peeling wallpaper around the window. In sufficient power sockets, and in wrong places. Who knows why it was fitted with an AC unit over the entry doorway, the room was permanently stuffy and hot. Fortunately, we spent limited time in the room. I am convinced this is one of, or the actual worst room on the premises? We were very disappointed and glad to go home. OK, the rooms may not all be the same and are priced differently. But we had no other choice when booking. The overall room standards are poor, in need of urgent review - it does not meet acceptable minimum level. Damage and dilapidation in a really uninspiring grubby space - failed on every level. To qualify my experience, the next door room occupied by another family member was almost identical - grubby grim dark with the same level of awfulness, damage and poor layout. I will be shocked if I even get a reply to this feedback.