Sentido Heritance Negombo

I recently had the pleasure of staying at Heritence and I must say, it was an extraordinary experience from start to finish. The welcome we received upon arrival was unparalleled compared to any other hotel I've stayed at. The staff greeted us warmly and went out of their way to ensure we felt at home immediately. The service at the pool bar was outstanding. The bartenders were attentive, friendly, and made excellent cocktails. The pool itself was pristine and provided a relaxing atmosphere with plenty of comfortable seating and beautiful surroundings. To our delight, we were offered a complimentary room upgrade, which made our stay even more enjoyable. The upgraded room was spacious, impeccably clean, and offered stunning views. Throughout our stay, we encountered staff who were not only polite but also highly professional. They were always ready to assist with any request and did so with a smile, making us feel truly valued as guests. The location of the hotel is another highlight. It's conveniently close to the airport, making our arrival and departure hassle-free. Additionally, it's situated near a beautiful beach, allowing us to enjoy the sun and sea within minutes of leaving our room. Overall, our experience at Heritance was nothing short of perfect. I highly recommend this hotel to anyone looking for a memorable and luxurious stay. We will certainly be returning in the future!

nice hotel with nice sea view and big conference room, ideal for company trip

Excellent overall experience

首先：環境是很好的！ 1、酒店早餐不值得吃！ 2、辦入住很慢、站那邊等了他半小時！ 3、要他加被子，從中午到晚上9.00才加、服務超級慢！超級！ 4、酒店的沙灘開放早上7.00到晚上7.00！很不合理！因為早上7.00前沒太陽、晚上7.00後剛舒服！ 5、房間沒有一次性拖鞋、沒有吹風機、沒有浴袍、所有的東西你需要的話、你得打電話去要！ 總結：雖然因為我的投訴經理過來給瞭解釋和道歉、但是整個體驗感非常糟糕！整體下來感覺就是對中國人有點服務不周到！對白人殷切！非常不舒服的感受！

帶娃入住，非常讚的酒店！機場過去比較方便。環境一流，三餐全包很方便。

航班太晚 臨時起意訂個酒店 讓孩子們休整一下 從硬件上來説 有些陳舊了 房間比較小 但很有心 準備了浴球 服務上來説 超級贊 每個工作人員都笑臉相迎 很是熱情 景色超級棒 餐點也不錯 作為機場落地會離開前的休整站 非常適合