Sandals Negril Beach All Inclusive Resort and Spa - Couples Only

We stayed for 10 days in the club level longshore beachfront walkout room as a couple for a vacation. It was the perfect room for us at the quiet end of the resort. While we loved everything about our stay we will miss the people the most. Employees that made their mark include sweet Monique in the coffee shop (I’m already missing my iced honey latte), Daynia who seemed to work across most restaurants and King James from entertainment team. We enjoyed walking the beach every day up to Beaches and back, stopping and talking to locals along the way (shout out to Mike and his 2 pups). We enjoyed some lobster from Iko at Fireman’s Pit, had Sledge sing us a song and daily visits from the kitties, little ginge was my favourite! Brava was most definitely our favourite restaurant! The steak was amazing. Kimonos the first night we went was great, big portions and entertaining, but a different chef the second night not so great (seemed nervous & did not engage the group and everything drenched in soy sauce). Barefoot was the most serene with great views morning and night. Sundowner took far too long to serve so we gave that a miss. The buffet was always great and staff accommodating. We did find some mixed communication from staff, for example being told we would need to pay for snorkelling if we didn’t join the exclusive Club trip (you don’t). Another staff member told us we can’t reserve front row sunbeds only butlers (you can and lots did). I was also told when I asked a staff member in the Club office as I eat gluten free just to notify the servers when I arrive at restaurants, but Daynia shared that I should speak to the culinary desk to understand the menus better. Watersports rules also not clearly explained and differ between who you speak to. Mostly though service is spot on and you are made to feel very much at home. One small niggle is that I normally enjoy daily use of a spa with my partner and we hadn’t realised they were separated male and female. We ended up going three times and on the first my partner said the steam room wasn’t working, and sauna didn’t get hot. My second time I found the steam room not to work for me and on the third neither was working. I told staff and they were aware and said maintenance were coming to fix it but I couldn’t understand why they would let me go in if they knew. We didn’t overly mind because we enjoyed lying on the beach. We didn’t use the pool at all as it was a bit too cliquey around that area for our liking as it’s very small. You can’t swim at the beach which we hadn’t realised as the area you can go in is very small but again it didn’t bother us too much. We don’t normally care for entertainment either but couldn’t help wanting to watch and King James did a good job at entertaining and getting us involved! Everyone was friendly and we felt very much at home. The staff at the excursion desk also go above and beyond trying to make arrangements that work best for you and thankfully we enjoy

Here with a group of friends and I must say it has been amazing. First time at an all inclusive and I can’t say enough about the entertainment and staff here. Lady Ruth is exceptional. The way she approaches you just makes your day. King James is amazing and full of energy. The sunset here is gorgeous. The rooms are spectacular. Would definitely recommend anybody to come.

We just returned from our fifth anniversary trip at Sandals Negril where we got married. We informed the staff we were returning for our anniversary when asked about any special event we were celebrating (upon check-in). Most resorts do something special for anniversaries, and I would assume Sandals would especially when they proactively asked which specific date our anniversary was and they were well aware we had our wedding at the resort. Nothing. Even worse, our room didn’t even get cleaned that day! In fact, our room was cleaned only twice in the six days we were there. We called before we left before the beach a few days to ask for them to clean our room before we returned. That only happened once. The food was very good; however, I returned with what my doctor suspects is a giardia parasitic infection (easily treated by antibiotics), but lab tests are not back yet. I have all the symptoms, which started three days after I ate what I suspected was undercooked fish I sent back. One evening, we had reservations at Sundowner and literally waited 40 minutes before someone brought us bread and no one took our food order (we did get drinks). We were told a staff member had gotten sick (New Year’s day—lots of rude, likely hungover staff that day). No apologies or anything when a waiter did come over and we explained we had been seated for over 40 minutes—just an expression of shock and an explanation. We ended up leaving and went to Bayside, a non-reservation restaurant, which was closing in 15 minutes. We explained our situation and they fortunately served us, but warned us in advance the chef that night was “heavy handed with the spices,” so the linguini we ordered may be too spicy. She was right. That was our worst night after a disappointing day of no recognition of our anniversary. Staff at the pool and beach bars acted like they didn’t want to be at work. I don’t think even one made eye contact with us. Totally different experience than the happy Jamaican people we’ve always experienced. We did see numerous massive stingrays in the shallow water in the ocean, but no warnings from the resort. The beach is gorgeous, but the stingrays made us a little leery of venturing into the ocean too much. The only highlight of our trip was Sasha, the amazing photographer who took fantastic photos at sunset on the beach to commemorate our anniversary at the resort where we got married. We did pay dearly for the photos though ($550), but they really are great. That said, we will not receive our photo book for 6-8 weeks. We did leave a message with the front desk asking for a manager to contact us about our experiences, but never received a call. We paid $9,000 for this trip. You would think service would have been a little better!