Sandals Negril Beach All Inclusive Resort and Spa - Couples Only

I’ve been wanting to come to Sandals for years. With all the advertising speaking of high class service, exceptional food, etc. I couldn’t wait to go but I was disappointed. This is NOT the worst all inclusive but definitely not what they advertise or what I expected. The rooms are dated and bathrooms tiny unless you spring for a high end room which is in a newer tower. Who would know this when booking? The food is NOT high quality, overcooked lobster from the Sundowner and the breakfast buffet is constantly out of items which they are slow to replace. Instead of keeping things on hand/in stock, seems the trend is to wait until it runs out and make guests wait until they choose to replenish. This also applies at the omelette stand. Crazy, I know and we had this same experience arriving at breakfast early and later in the morning, so clearly this is their standard operating procedure. The activities are somewhat fun but DO NOT start on time and one event we attempted to attend didn’t happen at all and not one person came to make an announcement of such. The entertainment staff overall is extremely engaging. You will see them throughout the resort. Ruth is part of the entertainment staff and is a pleasant, beautiful young lady and a wonderful dancer. I will say overall, my sister and I had a nice time and though there are a number of staff members who stood out, there are many who could use training in smiling and simply greeting guests. No one wants to pay Sandals prices and be made to feel as if they are bothering staff because their attitude presents as if they choose to not be bothered. Also, my sister is deathly afraid of cats and they were all over the Barefoot which is a restaurant located on the beach. These cats literally come to the table and climb on the side of the seat. You will also encounter them as well as extremely aggressive birds who will grab food from your table while you’re eating. This is at the Bayside Grill where they hold the breakfast buffet. The staff members I would like to highlight are Asha-Lee, this young lady is amazing. Attentive, engaging and seemingly looking for a way to assist. She works in food service which is a waste, she is clearly concierge material as she seeks to assists guests with matters outside of her area. Andre “Brice” young man, super engaging, beautiful smile and makes you feel welcome. There was not a time he saw us and did not interact. Jhanelle held it down at the bar and even when busy, managed to speak and not allow guests to feel ignored. While on the bar, this is another area that needs to be improved upon. Why does every bar NOT have cold, bottled water but all through the day you see staff pushing cases of water around, they can’t all be going to the rooms, but this again speaks to what I mentioned earlier, don’t restock before you’re out, make the guest wait to then bring them a warm bottle of water in the heat or simply say you’re all out. The same was experienced with certain alcohol

Beach lovers paradise. Staff were real friendly and the surroundings are beautiful. We love Sandals, and even when we’ve experienced minor issues, they are always on hand to sort everything out. Gorgeous resort, fab restaurants and we can’t wait to go back!

Service and hospitality is top notch. Kenrick and Jermaine went above and beyond to ensure I felt special for my birthday celebration. They listened and took every opportunity to surprise and delight. They made great recommendations for me and my husband both on and off site. Keron was a happy fun loving person who took amazing photos of me and my family. We experienced great service from Chris at the pool bar during the day and Keith and Shane at night! Kudos to Shantal and her positive attitude and great smile. Don't let others sway you! Service is spectacular and the staff all tried to ensure a great experience for us daily! This place is a must! Relax and enjoy the laid back atmosphere and hospitality! Book now!