Beaches Negril Resort and Spa - All Inclusive

Where do I begin? This is my second visit to Beaches Negril in Jamaica. I want to say first that the people that work there are mostly friendly and In particular we loved Rose who brought us food and drinks in our cabana, she was so lovely. Since I was last there in 2022 the resort had done many wonderful updates I loved the food trucks and generally the property seemed refreshed. However, we had booked a beachfront concierge room which had 2 beds and a "pull out couch" see the picture below. How is that a pull out couch? My mom and I travelled with my 13 year old son. There was no way anyone could sleep on that. When I called to be moved and they said "they were fully booked". That was interesting, the resort didn't appear fully booked. What they should've said is many of the rooms are under CONSTRUCTION in particular where we were which was the "Montpellier" rooms. No one informed us at any point that part of the resort was under construction. We had friends who had to move out late in the night from the smell of paint and fumes. Now, I will tell you that the first day mom FELL into a ditch at the restaurant by the water. I told them they should've put up a sign that said "Don't walk here for personnel only" they said "We shouldn't have been walking there", my mom is 82. Even after her falling and everyone seemed VERY CONCERNED no one bothered to put up a sign or a rope marking off a ditch that can easily be a problem for anyone... Also be aware that having a "Concierge" room only means that someone will walk with you to your room upon checking in and then never appear again. She promised to book me a "snorkeling adventure" the next day and a restaurant booking both NEVER was done. I had to go to the concierge desk and ask. Also, I am a returning Beaches guest and my mom has been to Sandals before. One night we were walking by and saw a party for "Returning Sandals/Beaches guests" when I asked why I was not invited they asked me my room number and went to check to see if I was on the "list". They couldn't even find me at all in the system. When I showed them my prior visit on my app. they looked uninterested and still didn't offer to invite us in. The next day I got a call about this and they told me they invited me by dropping off a folder in my room. How was I to know that? It was buried under a bunch of other papers. What I told them is that it would've been nice to have received a simple phone call letting me know that they "dropped some folder" off in my room with an invite in there for the party. I mean I don't think It matter anymore except the guy kept calling my room asking me who I spoke to at the party and what he looked like. I mean for real? Just send over a bottle of champagne or an apology for the mistake would've been great. It just put a bad taste in my mouth, my mom was celebrating her 82nd birthday and while the beach is beautiful and the food is good, why spend that kind money to be treated so poorly and lied to. Won't be re

The best family vacation we have ever taken!! The best food, the customer service was excellent, the entertaining was out of this world and the facilities were perfect!! Montoya and Shanea in concierge were the two ladies that were behind the scenes in making our stay so magical! Colleen and Janice from the Red Lane Spa gave my husband and I the best couples massage. Bartenders like Leon, Shannon, Janice and Mario are unbeatable. I have never found people so happy to make us a drink. Not to mention very good drinks. They were also amazing at mocktails. Rochelle from the Loyalty group did everything to accommodate us. I would book a trip with them anytime. Kemar was the best life guard. He always had something funny to say or something sweet to make us smile daily. Every. Single. Employee at the Cafe De Paris were so happy to serve us daily and always had a warm smile for us on the morning. Edgor was such a fun chef! He can make a mean Mexican beef taco and Mexican hamburger. Jesica was our housekeeper. She always made our room so clean and cheerful. Always greeted us with a smile. There’s so many more people to shout out to for being so so kind. I will post their pictures below. I can hardly wait to return for our third year in a row!! This Beaches resort is by far the best family resort there is.

This trip was amazing - we are definitely coming back within the next year. Having traveled to 50+ countries as a family and being gluten free (celiac) we have very high expectations. Beaches Negril met every one of them. One of the best parts of the trip was the Kids Club (Camp Sesame) where our son got to interact with the classic Sesame Street characters throughout the day with crafts, shows and parades - he felt safe and cared for and said he had a fabulous time each evening. The highlight of the trip though was the food. Being gluten free it’s tough to know what you can eat when traveling internationally but they were so good and careful and the chefs all knew what as gluten free and never had any issues despite having celiac. Victoria took such great care of us throughout the trip - and her passion for service and the guests was second to none. Victoria worked at a few restaurants but we interacted with her at the Soy Sushi restaurant where we had melt in your mouth Tuna Carpaccio and Yellowtail Carpaccio and it might be the best appetizer I have had (and all gluten free). She was so good and patient with our son and ensured he got some yummy tempura shrimp and dumplings (only thing not gluten free but my son loved them), and the waitress Kimberly was also amazing. Would rate Victoria and the Soy team a 10 out of 10 and this, the kids club, and overall experience is worth returning.