Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort – Adults Only

Ruth was the most amazing employee Royalton has.had experience a few challenges at the beginning of my stay, Ruth went above and beyond to ensure that my stay was flawless after I express what I was experiencing. Also shout out Carline in Guest service and Andrae in the dining hall very welcoming and caring.

I stayed at this hotel recently and was unfortunately very disappointed, especially considering the high cost (over $500 for one night). While the property itself looked promising, several issues made for a very uncomfortable and frustrating experience. First, the fire alarm in our room went off twice during the night — once at 2 AM and again at 3 AM — with no way to silence or reset it. It severely disrupted our sleep, and despite calling the front desk and speaking with staff the next morning, the situation was not resolved during our stay. Second, around 1 AM, a group of loud guests gathered near the swim-up pool by our room. They were yelling, causing a lot of noise, and even took chairs from our private balcony and threw them into the pool. It felt chaotic and completely ruined the sense of peace we were hoping for. On top of that, there was no hand soap at the sink in our room — a basic necessity in any hotel, let alone one at this price point. I reached out to the hotel directly after our stay in hopes of resolving this privately, but unfortunately, I’ve yet to receive a meaningful response or compensation. Overall, this stay fell far short of expectations, and I would not return based on this experience.

1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us). 2. Food was hit or miss. Reminds you of Carnival cruise. 3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x 4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p 5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!

The butlers was terrible. We had to ask for stuff multiple times like juice and liquor. We never got our mini fridge restocked. We had take our luggage to front no one was available to help with luggage. Desserts was hard. We ask for our room to be decorated all we got was sign on our door. No welcome drink.

The property was well maintained and all staff were kind, and helpful.

Chante the *******, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.