Zámek Lužec Spa & Wellness Resort

This hotel didn't meet my expectations at all. First the good things: The room was OK and also clean. The wellness area with the swimming pool should not be accessible for little children, better would have been to separate the swimming pool from the wellness area. On our day of departure we would have liked to have breakfast a little earlier than 08:00, but the door of the dining room remained locked until 8:02, despite the fact that we knocked on the door gently and put the doorhandle down several times. Dinner is obligatory, but the quality is just below average. This hotel is overpriced.

I spent with my significant other one night in this "medieval themed" hotel. Awful experience that I won't repeat. During the booking, we asked for a gluten free option at the restaurant, and the staff replied saying "yesss no problem we have gluten free food, don't worry". What happens next is awful. The only waiter at the restaurant is an old grumpy folk who DOESN'T SPEAK ANY ENGLISH AND DOESN'T GIVE A F_¢k about anything you might ask or say. So we sit, wait, and then a typical 2 star hotel dinner is served. Remember, the staff emailed that the food would be gluten free. But you know, when you're celiac and there's something that looks like bread/flour in the recipe, you double ask or you might end your holiday in the hospital. So we ask politely, but the old grumpy women doesn't give a f_¢k. So I end up leaving my SO at the table, going to the reception, where there's another boomer-barely-able-to-understand -English who tells me "you know, computers are difficult to use, we may have lost your request". In the end, a plate of chicken, potatoes and salad replaced the allergens and we manage to eat something. If this is a 4 star SPA hotel experience, I'll let you judge by yourselves. IMHO with a different management and stuff it might become a super cool SPA, worth even more than what they're actually charging. Side notes: children's may like the kitsch medieval themed building. Also the pool/jacuzzi area was quite good (if you don't mind the garbage floating right in the morning after the opening and "supposed daily cleaning").

the wait staff at dinner absolutely cannot serve... The service staff at the pub rudely demands tips, when they don't get them they behave with utter disrespect. The quality of the food is comparable to a motor inn. The surroundings are beautiful, the rooms are beautiful, but on the whole I've never experienced anything worse.