Nexø Hostel

When we entered the room, there was intense cigarette smoke. We felt really unwelcome, but we decided to give it a try. We then returned and went to sleep until midnight, when my girlfriend woke up coughing because the room was full of smoke. It was a terrible experience! We quickly opened the windows and tried to find the origin of the smoke, but we couldn’t locate it. We could barely sleep, and the next day we had a terrible headache, and even our clothes were smelling cigarette smoke. We went to the reception in the morning, but it was empty, so we called the manager. We explained the situation and requested a refund as our experience had been horrible. We also emphasized that the fire alarm in the smoker’s room did not go off and could be malfunctioning. The manager did not apologize or ask for sorry. We would expect him to support us and be willing to understand. Instead, when he came, he only tried to defend his hostel, discredit our words, and he even gave a handshake to my girlfriend, intentionally strongly locking her hand. We went together to check the room and, incredibly, the cleaning lady was tidying it up and had already opened the windows. As a result, he told us along with the lines, ‘sorry guys, but I can’t smell any smoke, and the lady cannot either.’ We felt like he was playing with us and trying to trick us. We discussed about getting a refund and he proposed that he give us half of our money back but only if we review the hostel with a positive rating on *********** and other platforms first and send him a link with the review confirmation. We left the hostel without agreeing on anything as we didn't succumb to blackmailing. There was no intention from his side to support us even though we had been very open to dialogue with him. This has been the most awful experience, by far, we ever had in a hotel while its manager has been really unhelpful.