Nightcap at Commercial Hotel

This was our second time staying here and its perfect location for Nerang community centre. Love having food options right on site and room is of good size, but we have ZERO hot water all weekend. Made for very quick (but painful!) showers. No hot water from basin tap either. Also organised a late check out, but had housekeeping knocking on our door and told us that we were late for check out. Our room was also right at the top of the stairs directly above reception and it was VERY loud early with cleaners getting in and out of the hotel and staff chatting in the stairwell. We have to go back to Nerang at end of month, but might have to find somewhere else to stay after this visit :(

The hotel itself has a good atmosphere and is located in a convenient spot in Nerang. Hotel staff I spoke with were friendly and helpful. The rooms upon arrival were clean, well maintained, and well presented, though stains on the bed quilt were a little uncomfortable. Room service leaves a little to be desired. As a solo traveller for the first time, only needing the room to shower, dinner and sleep, I was disappointed when I came back to find my quickly self made bed untouched, the used spoons I had neatly placed in the basin remained, and half of the rubbish (takeaway boxes, a can and minimal food scraps) I had placed in the provided bin was sprawled across the floor. All in all, if the above were rectified, I would return.

My husband and daughter could not get in without me as booking was under my name and I was at my the function on the boat at Marina Mirage. I had to then be picked up up early to enable us to access accommodation. Apart from that everything else was great 👍 Clean room, comfortable beds.