Resort Mark Brandenburg

I was expecting a bit more of a luxurious resort given the price. There wasn't so much attention to detail in the service; it was easy to get lost in the spas. The dinner buffet was mediocre. Very inconvenient to have only one shower area in the saunabereich. There was a moldy tangerine left in my room.

We stayed at this hotel with the salt water sunday package to relax at the Fontane Therme. Overall it was a nice experience: the service could be improved, some of the staff couldn't speak English and one of the receptionsts wasn't very friendly. The room was ok, furniture is quite old but it was clean and, since we were just sleeping there, we didn't mind. Buffet dinner and breakfast were good, the overall quality could have been better though. Beware if you are vegan there are very limited options. The thermal baths were very nice, few pools and saunas in the complex to choose from and very clean. Good value for money.

I don't believe I've ever seen a spa like this. Sitting atop a thermal spring, they have heated indoor and outdoor pools that don't actually require heat. Saunas of every type, salt water pools, a room dedicated to breathing the natural salt, along with the largest exercise facility I've seen. With restaurants both in the resort and nearby in former East town of Neuruppin, this is an amazing resort. Be advised that many non-pool areas are in a "textile free zone," meaning no clothes allowed.

The hotel location is absolutely incredible. The food also exceeded expectations. Unfortunately in our room, the shower leaked and as a result we were almost hurt due to the water that had congregated on the floor just outside the shower. I mentioned this to the reception staff but didn't even get an apology. Left me with a slight bitter taste.

We love to come often. Unfortunately the hotel did not inform us about some technical issues in the „Seesauna“ Apart from that we feel at home with our dogs every time. We love the breakfast and the breakfast team always remembers and appreciates us. Our dogs feel at home, too which makes us feel very comfortable.

The spa was really lovely, especially the "floating sauna," which looks over the beautiful lake. Everything was clean and beautiful. The lounging areas are incredibly comfortable and soothing--many areas to relax, read, or sleep when need to take a break from the saunas. I would caution against this place if you don't speak German. We could not figure out the expectations for etiquette, how to get towels, how to use the lockers, etc. There was no signage in other languages, you couldn't use your phone to translate (no phones allowed) and no one spoke English. The man in the bistro yelled at us for not wearing shoes and not knowing how the buffet worked (I think!), but we didn't understand how to get the meal we had paid for or what we were doing wrong. This is my own fault, I know, for not speaking the language, but I still felt a little stupid, embarrassed, and unwelcome.