Monark Hotel Cappadocia

We had a reservation for 2 nights and when we arrive to the hotel everything was fine , the rooms were next to each other as a family trip . The restaurant servers are awful , they don’t clean the tables unless you requested even they see the table full of dirty plates . No one greet the guest ,not a single word which is awful in the hospitality industry , also we had issues with the AC the first night but didn’t complain thinking that was just an insignificant issue but 2nd night we had the same problem and we called the front desk and their answer was there’s not technician and we have to wait for next day . While we were doing Check out we mentioned the AC issue and they said that they didn’t receive any call regarding this matter telling me a LIAR which is very disrespectful answer. I will suggest more training regarding hospitality and Guest relations because the building doesn’t look bad and is clean but the service is AWFUL ,terrible . Also there is a lack of language that is even worst .

This hotel needs a revamp, furnishings especially bathroom and bedding are dated ... breakfast and dinner varieties are minimal but the food is good and tasty. It is also far from other tourist places, so you have to book a taxi if you wish to enjoy the nightlife of Goreme. Reception staff speak some English, but most waiters don't. Definitely not a 4-Star hotel

Appears to be an older renovated hotel. Wall paper was not properly applied and some floor tile grout was missing. The room was kept clean and the beds were comfortable. Reception and dining staff were very friendly and helpful. Meals were buffet style and were tasty even if not always hot enough. Wifi signal was very poor and the connection often went down. About a 20 minute minute walk from the town centre. Nice shops and supermarkets are within about 400 metres.

Thanks to ventas29@travelviajesgroup.com.mx we were booked for this horrendous hotel which claims to be a 4 star hotel when it barely reaches 1/2 a star, there is no hospitality at this hotel, the rooms are old and the furniture horrible, there is nasty smells everywhere the cultural chain smoking and lack of hygiene is present, no one should have to go through this, please don’t come to this hotel, Capadocia is an enchanting place and nightmare is this hotel!

The hotel is very bad, I have no idea why they call it “4-star”. We were here in January, and it’s incredibly cold in rooms. There is no sound isolation, you hear everything what people are doing in the next room, including dialogues, coughing and going to the toilet. The TV set is smaller than the display of my laptop. If the hotel can’t buy a normal TV, it would be more merciful to keep the room without TV at all. Lunch was also disappointing - the food options were poor. During the lunch waiters don’t know what the personal space is and walking all the time very close to the tables, looking for dirty plates. It was very obscure, I felt myself in prison with waiters as wardens. Long story short, this hotel is OK for business trips, but not for holidays.

Bir yıl evvel jolly ile tur için kaldık bu otelde club odasında. Yemekler çok iyi çeşitli glutensiz beslenen biri olarak seçenek çoktu düşünün ki. Odalar temiz sadece bir tık havasız gibiydi o kadar tur oteline göre gayet iyiydi bence klimamız sıkıntılıydı hemen ilgilendiler falan beklentiyle alakalı tamamen bence. Başarılar 😊