Comfort Suites New Bern Near Cherry Point

This aging facility would benefit from room renovations. I don't mind that the furniture shows some wear and the walls could use a fresh coat of paint. The threadbare carpet with ragged or missing patches made me wish I'd packed my slippers. The beds are new, but too firm for my comfort. I did appreciate the A/C that did an excellent job cooling the room. All in all, I'll probably pay a little more on my next visit for a facility that's been better maintained.

Booked here for 4 day's. Don't stay here a total disgusting disgrace. No pool because they were resurfacing it . They painted the pool, and the small was unbearable. I had to block the back door open because we couldn't breath because we were getting sick.. Just stupid because the place was booked for the air show. The shower had mold . Closet doors were off the track and broken, the carpet was dirty and worn out ., No washer and dryer, tiolet seat was broken, and more . Never heard anything from the manager, other people were complaining but nothing. Do not stop or go here a total disaster.

Overall a good hotel. Could use so.e upgrades amd renovations but otherwise very nice and the staff is very helpful and friendly. The breakfast was very nice with exceptio of no yogurt and only having apples for fruit. TV has no guide and when I asked the desk for a replacement remote I was told they didn't have one and couldn't do anything to fix the issue

A little off the beaten path, but Google Maps got us there, be aware, this is much road construction near this hotel, so traffic can be dicey. Started off great, a friendly desk person checked us in a few minutes early, even though a huge sign said they would not do this...we got to the room, and it was nicely furnished, with a good bathroom...we found out quickly that looks were deceiving...the phone to the room did not work, tried calling the desk, she could not hear me but I could hear her...never worked the 2 days we stayed. The LG tv has a sensor on a cord that must be put near the tv, so the remote can work...we did not know that, never seen that before. Someone had put it behind the fridge area, so we could not get the remote to work. The desk person came down, found it behind the furniture, then it worked properly... At check in they give you a card that I will attach to this review, that allows you to request towels, bath tissue, etc...you just need to put in on the door before 11 am, and they were to have it at the desk by 5pm. We filled ours out, placed it on the door at 930 am, and noticed when we went out at 230pm, that it was still on the door...when we got back that night around 945pm, the card was still on our door, so my wife went to the desk to pick up our stuff, however, there was no one to be found, nor a message saying where the desk person was located...about 15 minutes later, I went down to check, still no one...I banged on the office door, shouted for anyone to hear, even set off the alarm in the snack area on purpose to get someone's attention, but no one ever came...I then saw the name of the manager on duty, her initials are R.E. I gave up after another 15 minutes of no help. If this is a service offered by this hotel, why is no one at the front desk after 945pm? We are very disappointed in this hotel, and I would hesitate greatly to stay there again...I guess service doesn't mean anything any longer, especially at this hotel. I would recommend finding another place to stay, unless you want to deal with the same hassles we did...

Was here for a family reunion. We all loved it! Their breakfast buffet had so many items. Food was good. Especially the scrambled eggs, potatoes & sausage. Rooms were a nice size. Staff very attentive. Close to the beach.

Actual manager called my wife a "hoe" and said that I was homeless I have spent over $10,000 ＞ since April with choice hotels.. very unpleasant. + videos of room not clean and asked for Ozone machines to get rid of cigarette smell!

All amenities were as advertised. Our room was clean & comfortable. The internet worked great & the hot breakfast was tasty. Getting in & out of the hotel from the main road is kind if tricky, but it is easy to find. I would stay here again.

We stayed here. The desk clerk was non existent. Unable to (or chose not to) address the loud noises in the hall, parking lot, and rooms. Way too much partying! Tried to talk to desk at checkout - gone Called the manager on Monday - still waiting for a return call….

More like DISComfort Suites! The image I'm sharing is an email sent to me in response to the feedback I submitted to corporate rating my stay. Unbelievable. There's no way I would've ever stayed there again but apparently this is the way they deal with complaints so do yourself a favor and just keep looking elsewhere. We booked for 2 nights for our family reunion and have stayed here multiple times in the past with no problems whatsoever. Well, they must be under new management because they have gone way downhill. The first room we were assigned had a broken AC unit. Maintenance was supposed to come fix it but never did. The room smelled horrible like mildew and multiple stains on the carpet (I'd be willing to bet this hotel has been flooded but not repaired). We were eventually moved to another room only to discover that the door didn't fully lock. We had to use the latch to even feel somewhat secure. Other family members stayed in other rooms in the hotel and they had similar issues with rooms in poor condition. These rooms need some SERIOUS repairs and some TLC. It's UNETHICAL to keep collecting money for rooms that you KNOW are not up to par! Also, someone kept propping open the back door with a rock. I moved it several times and it seems like this is a common practice because no one else seemed concerned, yet it is extremely UNSAFE for obvious reasons. We also noticed that some of the staff brought their young children to work with them. I know times are hard but this is unsafe and likely an OSHA violation. So many disappointments. It felt like we were staying at a Motel 6 or Super 8. This is not the Comfort Suites that we had grown to love over the years and certainly not what I paid for or expected. It is obvious that there has been a change in management and/or ownership since the last time we stayed there and no one seems to care that they are ruining the Comfort Suites brand. We will NOT be staying again.