Sleep Inn & Suites New Braunfels

This property was close to our destination of Gruene. The girl at the front desk was pleasant, informative and most welcoming. There wasn’t anything we disliked.

Comfy place, pool was not well attended. I had to use the pool sweeper both days to get out many bugs out to make it comfortable to swim for my kids. Room was decent. Free breakfast was very limited.

Nice place for overnight stay. Clean, convenient, comfy beds, friendly staff. Breakfast was good but no protein except breakfast sandwiches. Suggestions for improvement: become more eco-friendly by offering recycling, using compostable breakfast plates/utensils, refillable toiletries.

There were bugs in every room we were in. We got our room switched three, and each one had bugs in it. One of them had a spider. The bugs were all over the floor, the walls, even the bed.

Property was real clean and they had a excellent breakfast food to choose from plus a variety of juices and coffees.

Horrible flooded and moldy rooms. We checked into our room and I immediately smelled mold. My three family members did not smell anything. We left and went to dinner and came back and the room was flooded clothing and possessions were wet. The mold smell was prevalent. We asked to be moved to another room and that room was also flooded. The desk service was less than friendly and even accusatory at times. I went outside and there was caulking where the sidewalk and the stucco met it's obvious that this is leaked many, many times in the past. We are now in our third room in an hour and someone is running full weight back and forth above our heads. This place is horrible. Ignore the reviews on hotel,com. Go read Google reviews, they are all negative. I want a full refund, I'm sure it will never happen. I would have changed hotels but had 2 elderly people traveling with me.