Best Western Inn Suites

Rude staff, out of date EVERYTHING and full of dope fiend tweakers.

Room was Dirty, the sheets and blankets were wet, clogged shower, broken door. Not willing to give refund

For and older hotel, it was up to date, had the latest amenities and a really great coffee bar! Full breakfast bar as well!

Vacation had to stay overnight due to campground but was great. Good breakfast, great neighbors, and cold ac. Cops frequent parking lot so no break ins etc

Had an issue with bathtub drain being stopped up and needed extra blanket for our comfort needs. Reported our needs and they were met promptly and resolved. Very comfortable and nice place to stay. Very satisfied with no complaints. Great housekeeping and maintenance staff. Team worked well to take care of our needs. Thanks to all

This is an old hotel that has been tastefully and comfortably redecorated. It is convenient to all areas of New Braunfels. Even though it has convenient interstate access the rooms are quiet. The rooms are clean and the beds are comfortable. We slept well all three nights that we stayed. They also have a nice pool. We have family in New Braunfels so will make this hotel our choice of accommodations. When reserving a room, if you need first floor accommodations let them know because much of the hotel is two story with stairs only.

Prompt service and a wonderful experience! I really enjoyed our stay. I will stay with them again in the future. Thank you!

This shouldn’t be rated a BW+. It’s rundown, old and not good at all. The rooms are mostly outdoor motel style entry and you have to pay more for an inside room, but that’s not clear when booking on the website. They wouldn’t change our room to the 2nd floor because she said it was already assigned, but hardly anyone was staying there so there were plenty of rooms to move us to. There’s no elevator. The breakfast was horrible. No bananas, white bread only, a lot to be desired. I so not recommend. This place needs help.

This Best Western location features an excellent location right off the interstate, many surrounding amenities, and a great degree of comfort and privacy. Would highly recommend this location for business trips or leisure at a competitive price.