Homewood Suites by Hilton New Braunfels

Absolute nightmare. We arrived and were given the room key. When we opened the room there were suitcases in there and the bed was used. Went back downstairs to be told oh oops we don’t actually have a room for you. I asked for a solution, the gentleman at the reception tried to hand me a list with other Hilton properties in the area. I told him I’m calling ******* and thankfully they were amazing and got me a room elsewhere quickly. While we were in the lobby (that was not air conditioned !!) we overheard several other incidents. One person had a clogged toilet and was told nobody can help them until the following day. Another lady had a dirty room and the AC wasn’t working - she was told she’d have to go find another hotel. We were so glad to get out of there. First bad experience with a Hilton hotel, ever.

Beautiful property the breakfast was great I’m always happy when I see Texas waffles but the attendant was so a weThe bed was so comfortable the ac was cold black out curtains let me sleep so well. It’s next to an amazing country venue

This was the worst hotel that I have stayed at. Our room was dirty the entire time and the refrigerator never worked despite my request for them to address these issues. I feel like I should have received some kind of compensation for being completely and utterly disappointed and frustrated because it was a was a very steep price for what we receive. Just avoid!!!

We stayed at the property for four days. No fresh towels, no room cleaning. Even after request.

Room trigger allergy’s for both my wife and myself. Tried to move, but no other rooms like ours available. We turned off the air conditioner in bedroom and got some relief. They pretty much said that had we booked through them, they could have done something, but since room was paid for through *******, I couldn’t get a refund from hotel and check out. If I checked out I would have to try and get refund through *******, so we made the best of it.

Will book again We were pleasantly surprised at how nice it was and it had a full kitchen. Very clean and comfortable. Great channel selection on TV.