Ashok Country Resort

I recently booked a hotel stay near IGI Airport, and even though I had a confirmed reservation with a booking voucher received directly from their website, I had a feeling I should double-check. Unfortunately, my intuition was right. When I called to confirm, I was told that my reservation had been released because they were “sold out,” despite having received confirmation. What followed was an incredibly frustrating experience. I had to call them several times, and when I finally got in touch with the manager, I was assured that I would be connected with someone higher up. However, after this promise, they failed to call me back. Instead, they canceled my booking with no explanation or valid reason. This was an absolute nightmare. Even with a confirmed reservation, they completely disregarded it and treated me like I had no right to stay there. I was left in a very stressful situation, all because of their incompetence. It’s clear that this hotel does not prioritize customer satisfaction, nor do they seem to care about negative feedback. Despite numerous complaints, they have not improved their service or taken any action to address these issues. Their main focus appears to be on making money, not providing good hospitality. My strong advice: Do not book this hotel. Even with a confirmed reservation, they may cancel it at any moment without any valid reason. Be prepared for the consequences of dealing with incompetent management and poor customer service.

I have stayed here many times over the years as it is a great location prior to return flights, with the added benefit of having an outside pool and lots of seating to relax a while. Yes, the road leading to the hotel is bumpy….you get a free back massage en route! The staff are lovely, buffet is excellent and constantly watched over by the chef. The restaurant staff are lovely, many have been there for years. Beds are comfortable, hot showers, good wifi.

My return to Delhi accomodation was wonderful. Unlike earlier locations this was a welcome check in. A beautiful surprise. Having down the rounds of much hotels I was delighted. Yes, set back on what is so typically a crazy bumpy Indian road you could have been anywhere. Greeted by the magnificence of colourful garden but even more colorful people. Sincere personalities out to transform any day into a very happy place. Quality and tasty endless buffet. Yes aged, but the bed is soft, you can have a hot shower and do what you do on wifi. I would happily return. Not sure what the star rating is but my experience was great. Not far by road to the Ambience Mall!

Firstly, lets put this in perspective - this hotel is soooo cheap, and includes breakfast - however, in the hope no one gets A-SHOCK when you arrive (did you see what I did there 🤭) here's a few pointers - the hotel is in the middle of a road that loosens your fillings - on arriving, the entrance hall is ok and the gardens are lovely, peacocks and all. The rooms however, are VERY tired. Not as bad as some reviews claim, they don't smell, but do feel damp. The rooms are clean, but they do need a total refit as things don't work etc. the food is ok, but nothing to write home about and the breakfast was bland, but again, it's free, and the food and drinks are cheap, unlike other 'so called' 5 star hotels that charged us a fortune for both. As I say you get what you pay for and it is very close to the airport.

excellent service all staff is good the rooms are very well washroom is very neat and clean room size is very good good staff good big corrider lobby is good and excellent neat and clean and sitting area good and excellent wall pictures and outside garden look so nice

Close to the airport, we had our room on the ground floor. Room & bathroom was old; but clean. The room smelled a bit musty. Breakfast buffet was oké, eggs on choice. Some fresh fruit. Choice of rice dishes. Diner was also on buffet and was oké with a varried choice.