Gästanvändare
16 januari 2025
My stay at Jaypee Siddhartha Hotel in New Delhi has been a mixed experience, with both positives and areas for improvement. Unfortunately, things started on a disappointing note at the reception. While settling my payment, two customer service agents engaged in unprofessional behaviour—they used abusive language, although amongst each other, but when one of them brought out that the customers (I and my family) could hear them, the other one just shrugged it off and continued using explicits—which left a poor first impression. We didn’t bring this up at the moment, and thought wouldn’t, but many things that followed resulted in me posting this. Despite this however, Ms. Vineeta at the reception stood out for her courteous and professional demeanor, making efforts to ensure our needs were met during the rest of our stay. The housekeeping team was incredibly helpful, especially Mr. Abhishek, assisting us in making the room child-friendly, and the in-room dining staff notably Mr. Rajiv and Mr. Laxman went out of their way to prepare and serve bland food for our child. The food was simple yet delicious, and while it was on the expensive side, this was expected being an upscale hotel. Breakfast at the restaurant was a highlight, with a great variety of food and warm, accommodating staff enhancing the dining experience. One point worth clarifying is that while the hotel markets itself as a 5-star property, it is listed as a 4-star hotel on Google Maps—don’t know if it’s Google that needs updating or the hotel needs to update its marketing. If it’s the latter, this discrepancy might explain why certain services and facilities did not fully meet the expectations typically associated with a 5-star establishment. While there were commendable aspects, such as the attentive housekeeping and dining staff, some shortcomings left room for improvement.
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