Sandals South Coast All Inclusive - Couples Only

We thought this was a 5* property. The price you pay far exceeds the service, food, drinks, experiences you receive. This is our first time to a Sandals and sadly it will our last. The resort itself is a 3 star and I was hoping with great food and service it would be upgraded to a 4 or even 5 star. Sadly that was not the case. The food was average at best. Sometimes even not even edible. There is little to no fresh fruits and or local cuisine. The service is 1* as we didn’t find any of the staff to be friendly…it felt like they were just going through the motions and sometimes downright rude. The drinks were horrible as well … the bartenders had no idea what they were doing nor did they even care. I felt like I had to beg for a drink and getting anything top shelf was nearly impossible. We were told Tito’s is an up charge. Lol. Tito’s. . I honestly feel like all the other reviews are fake or they have never been to a quality all inclusive resort. After 4 nights of sleepless nights due to the thumping we heard until 1 am each night we requested a quieter room. At first we were told no they couldn’t move us and we decided to leave the next day. Magically they were able to accommodate the move and we decided to stay however the stay really didn’t get much better. The beach is really not swimmable as there is sea grass so we just hung by the pool each day to hear the same play list and crappy service each day. Save your money …go to another all inclusive where they actually want your business. You have been warned. Here are some pics of the stained carpet, the outdated room, the “premium” liquor.

The customer experience at Sandals south coast was overall excellent. From our arrival at the gate and through out our entire stay we felt welcomed. The staff was helpful and pleasant; The food was delicious; The room was beautiful, clean and well equipped.;The property was overall peaceful - quiet and well maintained. I especially want to highlight Clarke from Club Sandals - he was absolutely exceptional. He was polite, well-informed, helpful and soo kind to us. He treated us like family and we truly appreciated that soo much. We will definitely return for a longer stay and I hope he is still there! Thank you for making my birthday special.