Crowne Plaza New Orleans French Qtr - Astor

The only good thing about the hotel is location. Rest everything sucks big time. There was no Hot Water for the shower in the rooms, had to shower with ice cold water and eventually caught cold. The Carpet smelled so bad and the corridor floors were dirty. Guest Services staff was super rude and cleaning staff kept knocking on the door even if Do no disturb sign was on. No Sound proofing, Super noisy when neighbouring doors are opened / closed. No Late checkout provided, no water in rooms. Far from 4 star hotel, more like a motel.

Great place to stay! Right on Bourbon and Canal Streets! Only downside was trying to drop off luggage and valet the car off of Canal can be tricky.

Quality of the building is not so good (old) and the staff member is not so friendly

To check into the room was a breeze. The customer service rep was excellent at his job and even helped me get information about a tour I had booked. The room itself was shabby or well worn looking and smelled. Maid service was good in that the bed was made everyday, but the bed itself was lumpy. There were rust stains in the bathtub. To step outside to smoke a cigarette, one is bombarded with homeless people asking for money or cigarettes. Seems more could have been done to safeguard guests standing in front of the hotel waiting for something or just getting a breath of fresh air from such harassment. I then found out there was a balcony on the 2nd floor where guests could go to smoke their cigarette. The view from the balcony is excellent as it looks right down on Burbon Street, what a treat. Spending days exploring the city and later going to the balcony in the evenings became a routine for me. That is until one night leaving the balcony heading toward the elevator I ran up upon a woman who was stooped down peeing on the floor by the wall that has a picture of a lady with a piece of paper over her eyes. There were bathrooms on the second floor, so I couldn't understand why she would do that. I guess that speaks to the type of person she is. I was appalled. If that is a representation of the type of people who book rooms at the Astor, then that hotel is not the hotel for me! No, I will never stay there again