Canopy by Hilton New Orleans - Downtown

Canopy was a very nice hotel ,beautiful view clean rooms and good hospitality

The hotel is recently renovated, so everything is relatively new. Booked a corner suite which was more expensive then regular to have more space and better view. I guess many hotel chains have the policy of giving worth rooms to guests that book through third parties like Trip.com. They gave me room on the fourth floor, so instead of nice cityview as was on the picture I got an ugly one to the construction site and parking with homeless people wondering around. See picture attached, Besides the room was supposed to be bigger than the regular one and it formally was but the layout made it useless as there is just some weird corridor which makes part of the room. So do not overpay for corner suites, it is not worth that. Had issue with the stuff. The clock in the room was showing wrong time. Couldn’t fix it myself. Called the reception, they send a guy who after 20 min couldn’t do anything and just said sorry there nothing he could do. When insisted the issue to be reported to the management, the guy started calling someone telling the story with a rude language using all types of F words in presence of my 11 y.o.! Eventually the watch was fixed but the way they service clients is outrageous. Lastly I had 12 pm check out time for my reservation but the receptionist told me it is 11 am.

It’s clean and tidy for this price. The lady at concierge was very nice and friendly. Will consider staying again next time when I’m in town.

Hotel was really clean. The hotel staff and reception were very friendly. There was a day when room service did not clean our room and we did not put DND sign, but overall it was an amazing experience. The location is good too, it's not too far from city center.

I really liked the Hotel and the staff was excellent!good location for walking to French quarter.I raved to family about how nice the hotel was and my experience .

Everything was perfect! Super clean and bed was comfortable.

Very kind and professional services

This stuff is lovely. Help you with anything that you need to be help with.

The hotel service was really bad. I would not stay there again. I understand that in order to save resources, sheets may not be changed daily, but we at least expected someone to come in empty the trash bins and change the towels. We found out that they do not do that either. You have to request housekeeping service to come and get the trash daily, which was really odd.