Hampton Inn New Smyrna Beach

We checked out on a Monday, put all our things in car and could not go back to enjoy the pool before driving back home. Usually when you stay at a hotel you are allowed to use the amenities on day of check out. This is the first time I hear of this and I was very disappointed. Went up to front desk and spoke to Jeanine, explained that I checked out and couldn’t get into pool. She stated “no once you check out you have to leave” very uncaring and rude with her response. I explained I have stayed here many times and I never had an issue and this is the first time I hear of a hotel not letting the guest use the amenities after checking out on same day. I asked to speak to a manager, she gave me a card, I call the number on card and she picks up. I told her I just left the office and you could have just told me the manager was not in. She responded, “you just asked for card” very rude and it will be the last time staying here and recommending this place to anyone .

The toilets in the rooms should not be so low! They need to be standard height not short. Many older people have had total knee and total hip replacements so higher toilets would be more user friendly instead of having to ask for a handicap room🙂

This hotel is in a fantastic location. Just a couple of blocks to the beach. Steps away from fantastic restaurants. Hotel was clean well appointed and front desk was wonderful.

Great Hotel, but room not so great. The hotel is very nice and in a great location. Our room (140)however, was right next to the elevator mechanical room so there was a loud noise whenever the elevator ran…all night long.

AWFUL - Charged for a rm when I tried to cancel We didn't stay tried to cancel weeks before and I was denied my money back even with insurance! HORRIBLE that you would not return our money even tho we could not stay and I tried to reschdule weeks and weeks before my stay! Then you send me a survey when we weren't even at your Hotel! AWFUL!

I had a pleasant overnight stay. The property was nicely kept and convenient on a very busy beach street. It was a nice walk to the ocean.