The Cloud One New York-Downtown, by the Motel One Group

Air con unit pumps out foul smell of urine. Fills the room. Was told no other rooms available. Basically spend the night with the smell. So having to spend the night trying not to inhale the stink of urine which has filled the little room which is pretty disgusting.

Great location for the business district and subway connections. Good value, simple but smart rooms, good food options and ticked all the boxes for a short business stay. Nothing to criticise - received a warm welcome on check in………………………

Cloud One is a very well-priced option for a business stay in New York. The location is convenient for World Trade Center, within a few minutes walk. The service is great and always super helpful. I've stayed here twice and the rooms do vary, however, are slightly larger than other hotels in the area. In my experience there is also less noise from neighbouring rooms than other hotels, which is a big positive. The rooms also have safes and ironing boards, which again is another benefit. The rooms can be a little tired or slightly peculiar in layout. My room had no drawers for clothing, had a slot for a bar fridge which had no fridge, and yet a larger fridge with a microwave oven atop at the foot of the bed. The bathroom amenities are rather basic so it may be valuable to pack your own shampoo. And the hairdryers are rather low power. There is also no gym on the premises, although there are nearby gyms such as Soulcycle, in the area. The highlight is the bar area which is a generally pretty quiet and a nice spot to get some work done with a glass of wine in the evening. The dinner menu is limited but quite hearty. And breakfast is great although can be a little hectic. Overall a solid choice in the price range for FiDi hotels.

Very nice and helpful staff, good location(in downtown) nice restaurants, cafes and mall around the hotel, and of course beautiful view! Stayed there for a week, never had any problems, rooms are pretty spacious and clean especially for New York.

Our first stay at One Cloud and can’t wait to go back. We got a fantastic welcome from Gillian on the front desk and were thrilled to hear we had an upgrade and drinks vouchers to celebrate my daughters birthday. The room was spacious and super clean and we had the most amazing view. There was no street noise. The area is so convenient as we walked to the South Street Seaport area and there are so many subway and path connections from the nearby WTC station. Every staff member we encountered was so helpful and courteous. Our 6 night stay was our best NY hotel stay to date and it was incredible value.

We chose this hotel for two nights to spend our 25th wedding anniversary in Manhattan. We had a room on the 19th floor with views of Ground Zero, 9/11 Museum, Oculus, the OWTC and the Hudson River. The room was clean and nice. It had everything we needed. Beds comfortable, bathroom clean. Close to the subway station and to the Piers. A nice base for exploring Manhattan. Reception and staff friendly. We received free tickets for a welcome drink at the hotel bar. After checking out, the hotel held our luggage for a few hours without charge.

Room not serviced for 2nights, fridge not work, no microwave, no shampoo. Booked 2 rooms for same price but 1 was substandard. 3cups that took 25 mins to fix after 2 calls, lost top that took 2 requests to return, green tea given when peppermint was asked for, bar staff sarcastic remark

Stayed here for one night in July 2024. This is a good hotel and exceeded expectations. Great location near the World Trade Center complex. Room was spotless and the views were tremendous. Good price for New York and would definitely recommend.

I stayed here for four nights in mid June and had a really fantastic stay. The staff were really friendly and the hotel very clean, comfortable and modern. I had been a little concerned after booking when I had read the reviews about broken lifts and construction work next door but we didn’t experience any problems with either. So I personally don’t think that the hotel merits the low rating. Despite being downtown the hotel is really convenient for most places. It is well served by multiple subway stations and we never struggled to jump on a train to get everywhere we wanted really quickly and easily. Due to the location by the World Trade Centre memorial this is a pretty quiet and slower paced part of Manhattan which we really liked. The construction that has taken place since 9/11 has been sympathetic to the events that took place and recognise the significant sacrifices of those who lost their lives. It is still part of a busy and vibrant part of Manhattan though, close to Wall Street, Battery Park and the Staten Island Ferry. We also easily walked across the Brooklyn Bridge from the hotel so I really liked the location. The room was probably a bit small by American standards but big enough by European. The bed was really comfortable and the bathroom modern and came with nice toiletries. A deli is being opened below the hotel which is the only thing I would have liked to have been different - that it had already opened as it looked great. Would definitely stay again.