Hilton Garden Inn New York/Manhattan-Chelsea recensioner

剛checkin立刻checkout，全程不超過20分鐘。從進大堂開始就被衞生嚇到，lobby門口正當中打翻了一杯黏糊糊的咖啡，直到我離開也沒人打掃。樓層和basement一樣，沒有光，昏暗破舊。房間的床墊、天花板、地毯都是大塊的污漬，床品破損且有黑的污漬。窗户沒有鎖，房間完全沒有采光，燈是壞的。和攜程圖片完全不一樣，大家可以看一下google review再決定是否預訂。這家酒店去年年底還出現過bedbug，衞生堪憂。和樓下前台反饋後我拒絕入住，酒店不退錢，完全可以，我衹想盡快離開這裏。

總體還可以，交通方便。注意到空調是美的的，製冷效果不錯，不過有點噪音。樓上外立面在裝修，門頭被遮住了，有點難找。

시설이 좀 오래됐어요. 그리고 좀 좁아요. 위치는 걸어서 타임스퀘어까지는 무리 없이 걸을 수 있고 주변이 그렇게 복잡하지 않아요. 전자렌지, 커피머신, 냉장고도 다 있어요. 조식은 별로..기대 안하면 저냥 무난해요..

在28street上面 非常方便 旁邊都是花店 進出心情特別好 旁邊有地鐵 麥當勞 咖啡廳 洗衣店 房間簡單 床有點太軟了

地理位置便利，就是過夜停車費50美金，在曼哈頓也是無奈之舉

位置很好，離地鐵站很近，走路就能到帝國大廈，門口有一家麥當勞，吃飯也很方便。每天都會有人打掃，前台服務很好。

空調挺吵的

We recently stayed at this hotel for 2 nights. The staff was so professional and friendly - pand received by far the best customer service I have experienced anywhere when staying in NYC. The location was great, in the flower district, close to subways, Herald Square, Penn Station, etc. Our room was clean but very, very worn. Our curtains were torn, bedding was old and discolored, the carpet was stained, the ironing board did not have any cover or padding so was useless. The bathroom, in stark contrast, appeared to have been recently renovated. There was scaffolding at the front of the building so perhaps it is undergoing major renovations? I will give this hotel 4 stars due to the excellent customer service and location, as for the physical state of the rooms, Hilton can do better!

Fantastic location with good facilities. We had a room with two queen beds, refrigerator (large), and a microwave. Like a studio apartment. The staff was very professional, and very friendly. The breakfast buffet was not very healthy, difficult to find good nutrotious food . However, the staff brought gluten free products upon request. Pineapples and scrambled eggs - and lovely smiles from the staff brought me through the day.

The absolutely worst customer service. The first room we got had a loud rattling AC unit. The next rooms AC wasn’t working at all. They said they called the engineer and he never came. It took over 2 hours to get a refund so we could leave. The hotel is run down. The elevator makes a horrible sound. The rooms are old and smell. Do not stay here. The manager on duty was rude and made me wait forever. They have something to learn from other hiltons. This one sucks. Let me say the woman at the front desk was very nice and offered me water while I waited and waited.

When I 1st arrived to my room the toilet had Urine in it and the bed looked like someone slept on top of it and the bathroom ceiling had peeling paint. I work in a service industry so I more than understand things happen . I just wanted them aware and wanted my room moved. The front desk clerk was sincerely apologetic and embarrassed. She then took my phone into a back office to show the manager ( Who never came out to see or say anything to me personally. They left it up to the front clerk. She then move my room and I planned on moving on. I then received a call from someone asking if my new room was OK ect and I said yes. They then apologized and said they would give me some points for the inconvenience. I believe 30k. Again I was not looking for anything and did not ask. I stay enough in hilton it was not really a shocking amount of points. I stay about 100 nights a year. I said thank you and moved on. Well here it is 1 week later and I never received ylthe points. Again I never asked they offered. Remember in the service industry we are only as good as our word.

This is by far the worst hotel I have been to in the past year. You can see from the photos: black mold in the bathroom, stained carpet, dirty walls and human hair everywhere. The beds were sagging, and the air conditioning did not work. The lobby restrooms had not been cleaned in years. The front desk did not care about the issues in our room - despite having photos - they just asked if we used anything in the room. We decided to leave and went to a competitor a few steps away which was absolutely spotless and updated.

This hotel is absolutely the worst Hilton property I have ever stayed at. The entire place is completely run down and filthy. The air conditioner in my room sounded like a diesel engine. The Hilton brand should be embarrassed to have this property in there portfolio. I actually left a day early and paid because very rude front desk clerk told me I couldn’t check out a day early it was past the 24 hr window. I relocated to the Moxy which is right next to it. Be warned stay at the Moxy.

I normally stay at the mainline Hilton two blocks away, but thought I would give this location a try this time. I fully realize these are different concepts and cater to different market segments; however, I think some of the Hilton hospitality is missing here. I have stayed at other Hilton Gardens before. This is an average mid range hotel that is starting to show its age. The AC was very noisy throughout the stay. Walls are thin and you can hear your neighbors. The beds have more than a few miles on them, so I would hope they would be rotated out with new soon. The front desk was welcoming and pleasant when I arrived, but after that you really are not acknowledged by the staff. The location is great since the 28th st subway station is on the same block and is a quick walk to Penn Station. There are several mid range hotels on this same block. Overall, it was ok. I think it needs some tlc and some attention from Hilton corporate. Not the same experience I’ve had at other Hilton Garden.