Holiday Inn New York City - Times Square

WiFi wasn’t working. I was told it had not been working for days. Unbelievable for a hotel in the center of New York City. Will never come back

Actually the stay was terrible and I don’t recommend at all,  Despite booking a river view room, the view I received was disappointing and very bad it is attached in picture I don’t understand why I pay more for this view and if this their river view how is the city view, Additionally, the coffee machine was broken and USB ports in the room were not functional. When I contacted the reception, I was advised to purchase an adapter for the US sockets and for the coffee machine it is working and you are’t able to use it so please send some one to try it in-front of me but no answer , Furthermore, the breakfast options were limited, lacking any type of cheeses, salads, vegetables, and pastries. It is just some pancakes, jam, toast, butter, sausage and potato and some corn flakes without warm milk even No croissants, no bread, no olive, no tomato, no any type of cheese, no any type of bakeries other than normal toast and I even send all the issues to the hotel manager via email and no answer or appology for all this , I believe these issues impacted my overall experience negatively, and I would never repeat it or advise some one to try your hotel

It was truly the worst experience. I was on a business trip, and on the last day and the day before, there was no running water or hot water. On the final day, there was no water at all, so I couldn’t even shower or freshen up before heading to the airport. I never want to go through such an experience again. I absolutely do not recommend this place.

Location of the hotel was good. We did not like elevator to going up and going down.

The hotel stay was great. Would book the hotel when I go back the next time

The hotel location is pretty good. We walked to subway, time square and broadway shows. The hotel staff are helpful and friendly. But the front desk area is very small. The elevator takes too long. You will see homeless people in the front area of building.