The Gatsby Hotel

Ok stay. Friendly staff. The tv in our bedroom did not work and I asked for them to fix it or give me another room. Mark, the guy who was working at night told me he'd try to fix it or give me a partial refund. The last day of the stay they got the cable connection to work, but there weren't any stations available that were available to watch a show or movie. The channels that were available were all advertising or promotional channels. I go to sleep with the tv on, so this was an important part of booking a room. I asked the new night guy about it and he had no idea about the tv having an issue. Just seemed like communication wasn't great between staff or managers, however, very friendly to me and trying to get it fixed each time. They just never got it fixed for me to watch a movie or show. I also didn't get a partial refund like I was told either. The property also said it had windows, which I wanted, but the rooms window were completely blocked by an air conditioning unit and if there were a fire, there would be no way to get out due to this. The room I got was on the bottom floor (104) and that is a really place in the building to have a room. It's right by the street and you can hear everything happening, from people walking by to cars, etc. all hours of the day. Did not sleep super well. The room was also very small. It would be hard to have a full sized suitcase in the room to get stuff out of. Thankfully I only had a small carry on. 2 ft on side of bed.

The staff was very friendly and welcoming, and the location is highly convenient. Very nice complimentary coffe & tea station. However, the cleanliness of the rooms needs improvement. I was downgraded from a ground floor Queen suite to a basement single bed suite due to unclean flooring in the original suite. Unfortunately, the basement suite also did not appear thoroughly cleaned. While it didn’t have visible crumbs or clusters of dust and hair like the first room, the floors still didn’t seem mopped. Based on my experience with both suites, regular and thorough floor cleaning does not appear to be a standard practice. Additionally, there was no hot water available in the evening. I was advised to let it run for 15–20 minutes, but even after that, there was still no hot water. Pro-tip - in the morning you can get your warm shower if you let water run for 5min. Unfortunately, quite disappointing experience for 800 CAD for 2 nights. I know New York is expensive, but still...

I liked that the staff were really nice, they were respectful and very helpful with everything I needed. What I didn’t like was having to call maintenance on the first night on the second day for things that could’ve been checked before my stay. Overall it was a nice spot to stay at surrounded by a lot of areas to shop and eat.

The staff it was so kind and friendly, the hotel super clean, it was a great experience ! We definitely will be back again there! 👍

We had a particular experience with other guests smoking in the room next door and the common spaces. There was a party in an adjacent room, and none of us slept all night. The staff were very lovely and helpful.

No ice machine. No refrigerator. Room, bed, and bathroom way smaller than they appear in photos. TV had issues - had to call staff 2x to come get it fixed.