Gästanvändare
19 augusti 2024
We recently stayed at the Vineyard for a weekend, with some friends joining us on Saturday night for dinner and then also staying the night. The room was lovely and dinner on each evening was great with excellent food and service. There were two issues that slightly detracted from our experience. First was breakfast. We had unintentionally booked a stay that did not include breakfast. That was not really a problem - we were happy to pay - but the set up was unnecessarily complicated. When we arrived for breakfast we got a lengthy explanation about how we could have continental and/or a la carte and that coffee/tea would be extra if we only chose a la carte. To have both would cost around £30 and given that neither of us wanted a huge breakfast I had continental and my husband had a la carte - he chose sausages and mushrooms and asked for eggs which were provided even though not mentioned on the menu. This experience was slightly disappointing but fine. It became a little comical the next morning with six of us, two of whom had breakfast included. The mix of continental and a la carte seemed too much for the poor waitress and the bills all got mixed up. It was also awkward that some could have juice and others couldn’t etc. Overall, I think it would be much better and simpler for guests and staff just to have a single £20 charge for breakfast (which is the extra charged if you book the inclusive rate), allowing you to have the same options as if you’d booked on an inclusive rate. We weren’t clear which menu included toast as we weren’t offered it on either morning even though we heard it being offered to others - we could have asked but decided just to do without. The second issue was the spa. It’s small but is very nice. In order to manage numbers, you had to book in two hour slots. This means you lose any spontaneity and for us meant we had only one option to go to the spa all weekend - which I did and enjoyed. I understand the spa is small but at times it was not very crowded even though we had been told there were no slots available, presumably because people hadn’t turned up. I’m sure we could have got in if we had asked but, because we had been told there were no slots, we planned to do other things. It might be better if they had a first come first served approach with a cap on the overall number of people allowed in at any one time. This could also cause some frustration but might lead to better utilisation.
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