The Vermont ApartHotel New

We visited the bar and were informed they do not do Kir Royale cocktails. However, it is in the menu placed on the bar. When we requested two we were then told " AH, I DON'T KNOW HOW TO MAKE THEM DRINKS" I have since emailed the hotel direct. NO RESPONSE....SHICK HORROR!

We have checked in for two nights Fabulous hotel and location and spotlessly clean . Vasuki ( think that’s how you spell her name ) was welcoming , professional and polite on arrival Lovely lovely place to stay

Firstly we did not realise when we booked that the apartments were not beside the actual Vermont hotel, the website is very misleading and we did not realise right away that the apartments were along the road from the Vermont Hotel, anyway we eventually realised and found our way, there is no allocated parking so we had to park in the multi story car park but this was only a couple of minutes walk away. We were greeted on arrival by a pleasant young lady who gave us out keys and told us where to go, when we walked into our apartment all looked ok, nice bathroom, 2nd Bedroom where our daughter was to sleep was good, bright and clean looking, the master bedroom was where the horror began, we walked into the bedroom which was so dark, mainly caused by the disgusting filthy window and not to mention the smell of greasy food, turns out the smell is coming from some type of vent that is right outside the window which was also very noisy but did go off around 11.30pm The window was covered in grease and birth feathers, horrific!! Also behind the curtains in the bedroom was filthy, dusty and actually a piece of litter from last guest was still there. The ensuite bathroom was nice enough although hot water was a hit or miss. The lounge/kitchen area was ok, bit run down, fridge does not close properly, oven did not work and the window was broken. Must mention the bedroom windows are old and your unable to open them so it did get very warm in the rooms, also the noise from the seagulls goes all night, squawking and screaming so if your a light sleeper as we are don't expect much sleep. Secondary glazing would be a fabulous idea for these apartments.. Heating control does not work so its either freezing or roasting. All in all a massive disappointment, the only thing going for these apartments is the location as they are very central. We made the most of it and enjoyed our time in Newcastle but as yearly visitors to the area we unfortunately will not be back to the Vermont Apartments any time soon..

I was a little dubious about staying here given the last few poor reviews, however i cannot recommend this hotel enough, it was clean, comfortable and extremely central everything was perfect from start to finish, we will definitely stay again

Although first impression of the Apartment are good, there are a few niggling issues… cant sleep with heating on as the system rattles, no bath robes, dusting is hit and miss… but the worse thing is the water..: the pressure is poor and the temperature is at best lukewarm Reported it repeatedly.. no one ever came. We were told it was because people were using it?!!! So if you want lukewarm wster this is the olace. Rationing finished in the 50s even in Newcastle. Just got fobbed off repeatedly.:they know sbout it and do nothing. Reception said they would tell the manager as we left. So what? No offer of a reduction Poor customer service. Think before booking here

A mixed review of the Vermont Aparthotel. I actually thought I was booked into the Vermont Hotel where I've stayed many times, but I must have confused the two places when booking. This was my first stay at the apartments. My room was large and well decorated room. However it faced onto the Quayside so there was plenty of noise from the street as you'd expect for a Friday. The major issue for me was that there was no hot water. Whilst ice cold showers are supposedly good for you, it'd be nice to have the choice when preparing to go out and in the morning. I reported the issue to reception but nothing could be done about it after I'd checked out. Also the towel rail in the bathroom fell off! My sleep was comfortable and being an appointment there's a kitchen should you need one. The staircase carpets also need replacing or thoroughly cleaning. Also need hot water that isn't reliant on the kettle! I'm definitely sticking to the hotel.